Add External Line telephony.externalLine.add

Scope: telephony

Who can execute the method: any user

The method telephony.externalLine.add adds an external line to the application.

The method works only in the context of the application.

Method Parameters

Required parameters are marked with *

Name `type`	Description
NUMBER* `string`	External line number
NAME `string`	Name of the external line
CRM_AUTO_CREATE `string`	Auto-creation of a CRM object for outgoing calls. Possible values: `Y` — enabled `N` — disabled Default — `Y`

Code Examples

How to Use Examples in Documentation

cURL (OAuth)

PHP

BX24.js

PHP CRest

curl -X POST \
        -H "Content-Type: application/json" \
        -H "Accept: application/json" \
        -d '{"NUMBER":"14151234567","NAME":"Main External Line","CRM_AUTO_CREATE":"Y","auth":"**put_access_token_here**"}' \
        https://**put_your_bitrix24_address**/rest/telephony.externalLine.add

try
        {
            const response = await $b24.callMethod(
                'telephony.externalLine.add',
                {
                    NUMBER: '14151234567',
                    NAME: 'Main External Line',
                    CRM_AUTO_CREATE: 'Y'
                }
            );
            
            const result = response.getData().result;
            console.log('Added external line with ID:', result);
            
            processResult(result);
        }
        catch( error )
        {
            console.error('Error:', error);
        }

try {
            $response = $b24Service
                ->core
                ->call(
                    'telephony.externalLine.add',
                    [
                        'NUMBER' => '14151234567',
                        'NAME' => 'Main External Line',
                        'CRM_AUTO_CREATE' => 'Y'
                    ]
                );
        
            $result = $response
                ->getResponseData()
                ->getResult();
        
            echo 'Success: ' . print_r($result, true);
            processData($result);
        
        } catch (Throwable $e) {
            error_log($e->getMessage());
            echo 'Error adding external line: ' . $e->getMessage();
        }

BX24.callMethod(
            "telephony.externalLine.add",
            {
                NUMBER: '14151234567',
                NAME: 'Main External Line',
                CRM_AUTO_CREATE: 'Y'
            },
            function(result)
            {
                if (result.error())
                {
                    console.error(result.error(), result.error_description());
                }
                else
                {
                    console.log(result.data());
                }
            }
        );

require_once('crest.php');
        
        $result = CRest::call(
            'telephony.externalLine.add',
            [
                'NUMBER' => '14151234567',
                'NAME' => 'Main External Line',
                'CRM_AUTO_CREATE' => 'Y'
            ]
        );
        
        echo '<PRE>';
        print_r($result);
        echo '</PRE>';

Response Handling

HTTP Status: 200

{
            "result": {
                "ID": 7
            },
            "time": {
                "start": 1772801648,
                "finish": 1772801648.420551,
                "duration": 0.420551061630249,
                "processing": 0,
                "date_start": "2026-03-06T15:54:08+01:00",
                "date_finish": "2026-03-06T15:54:08+01:00",
                "operating_reset_at": 1772802248,
                "operating": 0
            }
        }

Returned Data

Name `type`	Description
result `object`	Root element of the response
ID `integer`	Identifier of the created external line
time `time`	Information about the request execution time

Error Handling

HTTP Status: 400, 403

{
            "error": "WRONG_AUTH_TYPE",
            "error_description": "Current authorization type is denied for this method"
        }

Name `type`	Description
error `string`	String error code. It may consist of digits, Latin letters, and underscores
error_description `error_description`	Textual description of the error. The description is not intended to be shown to the end user in its raw form

Possible Error Codes

Code	Description	Value
`WRONG_AUTH_TYPE`	Current authorization type is denied for this method	Method called outside the context of the application
`ERROR_CORE`	NUMBER should not be empty	Required parameter `NUMBER` not provided
`ERROR_CORE`	Line already exists	A line with the specified number already exists
`ERROR_CORE`	DB error	Database error while adding the line

Statuses and System Error Codes

HTTP Status: 20x, 40x, 50x

The errors described below may occur when calling any method.

Status	Code Error Message	Description
`500`	`INTERNAL_SERVER_ERROR` Internal server error	An internal server error has occurred, please contact the server administrator or Bitrix24 technical support
`500`	`ERROR_UNEXPECTED_ANSWER` Server returned an unexpected response	An internal server error has occurred, please contact the server administrator or Bitrix24 technical support
`503`	`QUERY_LIMIT_EXCEEDED` Too many requests	The request intensity limit has been exceeded
`405`	`ERROR_BATCH_METHOD_NOT_ALLOWED` Method is not allowed for batch usage	The current method is not allowed to be called using batch
`400`	`ERROR_BATCH_LENGTH_EXCEEDED` Max batch length exceeded	The maximum length of parameters passed to the batch method has been exceeded
`401`	`NO_AUTH_FOUND` Wrong authorization data	Invalid access token or webhook code
`400`	`INVALID_REQUEST` Https required	The methods must be called using the HTTPS protocol
`503`	`OVERLOAD_LIMIT` REST API is blocked due to overload	The REST API is blocked due to overload. This is a manual individual block, to remove it you need to contact Bitrix24 technical support
`403`	`ACCESS_DENIED` REST API is available only on commercial plans	The REST API is available only on commercial plans
`403`	`INVALID_CREDENTIALS` Invalid request credentials	The user whose access token or webhook was used to call the method lacks permissions
`404`	`ERROR_MANIFEST_IS_NOT_AVAILABLE` Manifest is not available	The manifest is not available
`403`	`insufficient_scope` The request requires higher privileges than provided by the webhook token	The request requires higher privileges than those provided by the webhook token
`401`	`expired_token` The access token provided has expired	The provided access token has expired
`403`	`user_access_error` The user does not have access to the application	The user does not have access to the application. This means that the application is installed, but the account administrator has allowed access to this application only for specific users
`500`	`PORTAL_DELETED` Portal was deleted	The public part of the site is closed. To open the public part of the site on an on-premise installation, disable the option "Temporary closure of the public part of the site". Path to the setting: Desktop > Settings > Product Settings > Module Settings > Main Module > Temporary closure of the public part of the site

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About Telephony in Bitrix24

Modify an External Line

Add External Line telephony.externalLine.add

Method ParametersMethod Parameters

Code ExamplesCode Examples

Response HandlingResponse Handling

Returned DataReturned Data

Error HandlingError Handling

Possible Error CodesPossible Error Codes

Statuses and System Error CodesStatuses and System Error Codes

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