Show Call Card to User telephony.externalCall.show

Scope: telephony

Who can execute the method: any user

The method telephony.externalCall.show displays the call card to a user or a list of users.

Method Parameters

Required parameters are marked with *

Name
type

Description

CALL_ID*
string

Identifier of the call from the method telephony.externalCall.register

USER_ID
integer/array

Identifier of the user or an array of user identifiers.

The identifier can be obtained using the method user.get.

By default — the user specified during the call registration

Code Examples

How to Use Examples in Documentation

cURL (Webhook)

cURL (OAuth)

PHP

BX24.js

PHP CRest

curl -X POST \
        -H "Content-Type: application/json" \
        -H "Accept: application/json" \
        -d '{"CALL_ID":"externalCall.716f1cb73def9700a23842adf9c4c568.1773130779","USER_ID":1269}' \
        https://**put_your_bitrix24_address**/rest/**put_your_user_id_here**/**put_your_webhook_here**/telephony.externalCall.show

curl -X POST \
        -H "Content-Type: application/json" \
        -H "Accept: application/json" \
        -d '{"CALL_ID":"externalCall.716f1cb73def9700a23842adf9c4c568.1773130779","USER_ID":1269,"auth":"**put_access_token_here**"}' \
        https://**put_your_bitrix24_address**/rest/telephony.externalCall.show

try
        {
            const response = await $b24.callMethod(
                'telephony.externalCall.show',
                {
                    CALL_ID: 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
                    USER_ID: 1269
                }
            );
            
            const result = response.getData().result;
            console.log('Call shown:', result);
            processResult(result);
        }
        catch( error )
        {
            console.error('Error:', error);
        }

try {
            $response = $b24Service
                ->core
                ->call(
                    'telephony.externalCall.show',
                    [
                        'CALL_ID' => 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
                        'USER_ID' => 1269
                    ]
                );
        
            $result = $response
                ->getResponseData()
                ->getResult();
        
            echo 'Success: ' . print_r($result, true);
            processData($result);
        
        } catch (Throwable $e) {
            error_log($e->getMessage());
            echo 'Error showing call: ' . $e->getMessage();
        }

BX24.callMethod(
            "telephony.externalCall.show",
            {
                CALL_ID: 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
                USER_ID: 1269
            },
            function(result)
            {
                if (result.error())
                {
                    console.error(result.error(), result.error_description());
                }
                else
                {
                    console.log(result.data());
                }
            }
        );

require_once('crest.php');
        
        $result = CRest::call(
            'telephony.externalCall.show',
            [
                'CALL_ID' => 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
                'USER_ID' => 1269
            ]
        );
        
        echo '<PRE>';
        print_r($result);
        echo '</PRE>';

Response Handling

HTTP Status: 200

{
            "result": true,
            "time": {
                "start": 1773131821,
                "finish": 1773131822.195407,
                "duration": 1.1954069137573242,
                "processing": 1,
                "date_start": "2026-03-10T11:37:01+01:00",
                "date_finish": "2026-03-10T11:37:02+01:00",
                "operating_reset_at": 1773132421,
                "operating": 0.2850658893585205
            }
        }

Returned Data

Name `type`	Description
result `boolean`	`true` — card shown, `false` — call not found
time `time`	Information about the request execution time

Error Handling

Statuses and System Error Codes

HTTP Status: 20x, 40x, 50x

The errors described below may occur when calling any method.

Status	Code Error Message	Description
`500`	`INTERNAL_SERVER_ERROR` Internal server error	An internal server error has occurred, please contact the server administrator or Bitrix24 technical support
`500`	`ERROR_UNEXPECTED_ANSWER` Server returned an unexpected response	An internal server error has occurred, please contact the server administrator or Bitrix24 technical support
`503`	`QUERY_LIMIT_EXCEEDED` Too many requests	The request intensity limit has been exceeded
`405`	`ERROR_BATCH_METHOD_NOT_ALLOWED` Method is not allowed for batch usage	The current method is not allowed to be called using batch
`400`	`ERROR_BATCH_LENGTH_EXCEEDED` Max batch length exceeded	The maximum length of parameters passed to the batch method has been exceeded
`401`	`NO_AUTH_FOUND` Wrong authorization data	Invalid access token or webhook code
`400`	`INVALID_REQUEST` Https required	The methods must be called using the HTTPS protocol
`503`	`OVERLOAD_LIMIT` REST API is blocked due to overload	The REST API is blocked due to overload. This is a manual individual block, to remove it you need to contact Bitrix24 technical support
`403`	`ACCESS_DENIED` REST API is available only on commercial plans	The REST API is available only on commercial plans
`403`	`INVALID_CREDENTIALS` Invalid request credentials	The user whose access token or webhook was used to call the method lacks permissions
`404`	`ERROR_MANIFEST_IS_NOT_AVAILABLE` Manifest is not available	The manifest is not available
`403`	`insufficient_scope` The request requires higher privileges than provided by the webhook token	The request requires higher privileges than those provided by the webhook token
`401`	`expired_token` The access token provided has expired	The provided access token has expired
`403`	`user_access_error` The user does not have access to the application	The user does not have access to the application. This means that the application is installed, but the account administrator has allowed access to this application only for specific users
`500`	`PORTAL_DELETED` Portal was deleted	The public part of the site is closed. To open the public part of the site on an on-premise installation, disable the option "Temporary closure of the public part of the site". Path to the setting: Desktop > Settings > Product Settings > Module Settings > Main Module > Temporary closure of the public part of the site

Continue Learning

Hide Call Detail Form for User

Show Call Card to User telephony.externalCall.show

Method ParametersMethod Parameters

Code ExamplesCode Examples

Response HandlingResponse Handling

Returned DataReturned Data

Error HandlingError Handling

Statuses and System Error CodesStatuses and System Error Codes

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