Add Transcription to Call with telephony.call.attachTranscription

Scope: telephony

Who can execute the method: any user

The method telephony.call.attachTranscription adds a transcription of the conversation to a completed call.

Method Parameters

Required parameters are marked with *

Name `type`	Description
CALL_ID* `string`	Identifier of the call from the method telephony.externalCall.register
MESSAGES* `array`	Array of transcription messages
COST `double`	Cost of the transcription. By default — not specified
COST_CURRENCY `string`	Currency of the transcription cost. Used only with `COST`. By default — not specified

MESSAGES Parameter

Name `type`	Description
SIDE* `string`	Participant of the conversation. Possible values: `User` — portal user `Client` — client
START_TIME* `integer`	Start time of the message in seconds from the beginning of the call. Minimum value — `0`
STOP_TIME* `integer`	End time of the message in seconds from the beginning of the call. Minimum value — `1`
MESSAGE* `string`	Text of the message

Code Examples

How to Use Examples in Documentation

cURL (Webhook)

cURL (OAuth)

PHP

BX24.js

PHP CRest

curl -X POST \
        -H "Content-Type: application/json" \
        -H "Accept: application/json" \
        -d '{"CALL_ID":"externalCall.716f1cb73def9700a23842adf9c4c568.1773130779","MESSAGES":[{"SIDE":"User","START_TIME":1,"STOP_TIME":3,"MESSAGE":"Good afternoon"},{"SIDE":"Client","START_TIME":4,"STOP_TIME":7,"MESSAGE":"Hello"}]}' \
        https://**put_your_bitrix24_address**/rest/**put_your_user_id_here**/**put_your_webhook_here**/telephony.call.attachTranscription

curl -X POST \
        -H "Content-Type: application/json" \
        -H "Accept: application/json" \
        -d '{"CALL_ID":"externalCall.716f1cb73def9700a23842adf9c4c568.1773130779","MESSAGES":[{"SIDE":"User","START_TIME":1,"STOP_TIME":3,"MESSAGE":"Good afternoon"},{"SIDE":"Client","START_TIME":4,"STOP_TIME":7,"MESSAGE":"Hello"}],"auth":"**put_access_token_here**"}' \
        https://**put_your_bitrix24_address**/rest/telephony.call.attachTranscription

try
        {
            const response = await $b24.callMethod(
                'telephony.call.attachTranscription',
                {
                    CALL_ID: 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
                    MESSAGES: [
                        { SIDE: 'User', START_TIME: 1, STOP_TIME: 3, MESSAGE: 'Good afternoon' },
                        { SIDE: 'Client', START_TIME: 4, STOP_TIME: 7, MESSAGE: 'Hello' }
                    ]
                }
            );
            
            const result = response.getData().result;
            console.log('Transcription attached:', result);
            processResult(result);
        }
        catch( error )
        {
            console.error('Error:', error);
        }

try {
            $response = $b24Service
                ->core
                ->call(
                    'telephony.call.attachTranscription',
                    [
                        'CALL_ID' => 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
                        'MESSAGES' => [
                            ['SIDE' => 'User', 'START_TIME' => 1, 'STOP_TIME' => 3, 'MESSAGE' => 'Good afternoon'],
                            ['SIDE' => 'Client', 'START_TIME' => 4, 'STOP_TIME' => 7, 'MESSAGE' => 'Hello']
                        ]
                    ]
                );
        
            $result = $response
                ->getResponseData()
                ->getResult();
        
            echo 'Success: ' . print_r($result, true);
            processData($result);
        
        } catch (Throwable $e) {
            error_log($e->getMessage());
            echo 'Error attaching transcription: ' . $e->getMessage();
        }

BX24.callMethod(
            "telephony.call.attachTranscription",
            {
                CALL_ID: 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
                MESSAGES: [
                    { SIDE: 'User', START_TIME: 1, STOP_TIME: 3, MESSAGE: 'Good afternoon' },
                    { SIDE: 'Client', START_TIME: 4, STOP_TIME: 7, MESSAGE: 'Hello' }
                ]
            },
            function(result)
            {
                if (result.error())
                {
                    console.error(result.error(), result.error_description());
                }
                else
                {
                    console.log(result.data());
                }
            }
        );

require_once('crest.php');
        
        $result = CRest::call(
            'telephony.call.attachTranscription',
            [
                'CALL_ID' => 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
                'MESSAGES' => [
                    ['SIDE' => 'User', 'START_TIME' => 1, 'STOP_TIME' => 3, 'MESSAGE' => 'Good afternoon'],
                    ['SIDE' => 'Client', 'START_TIME' => 4, 'STOP_TIME' => 7, 'MESSAGE' => 'Hello']
                ]
            ]
        );
        
        echo '<PRE>';
        print_r($result);
        echo '</PRE>';

Response Handling

HTTP Status: 200

{
            "result": {
                "TRANSCRIPT_ID": 1
            },
            "time": {
                "start": 1773136191,
                "finish": 1773136191.49517,
                "duration": 0.49517011642456055,
                "processing": 0,
                "date_start": "2026-03-10T12:49:51+01:00",
                "date_finish": "2026-03-10T12:49:51+01:00",
                "operating_reset_at": 1773136791,
                "operating": 0.1380019187927246
            }
        }

Returned Data

Name `type`	Description
result `object`	Root element of the response
TRANSCRIPT_ID `integer`	Identifier of the transcription
time `time`	Information about the request execution time

Error Handling

HTTP Status: 400

{
            "error": "ERROR_CORE",
            "error_description": "MESSAGES should be an array"
        }

Name `type`	Description
error `string`	String error code. It may consist of digits, Latin letters, and underscores
error_description `error_description`	Textual description of the error. The description is not intended to be shown to the end user in its raw form

Possible Error Codes

Code	Description	Value
`ERROR_CORE`	CALL_ID should be set	`CALL_ID` not provided
`ERROR_CORE`	MESSAGES should be an array	`MESSAGES` parameter not passed as an array
`ERROR_CORE`	MESSAGES[{N}][SIDE] should be either Client or User	Invalid `SIDE` value
`ERROR_CORE`	MESSAGES[{N}][START_TIME] should be greater or equal to zero	Invalid `START_TIME`
`ERROR_CORE`	MESSAGES[{N}][STOP_TIME] should be greater than zero	Invalid `STOP_TIME`
`ERROR_CORE`	MESSAGES[{N}][MESSAGE] is empty	Empty message text
`ERROR_CORE`	Call {CALL_ID} is not found. Is it finished?	Call not found in statistics. Ensure the call is completed

Statuses and System Error Codes

HTTP Status: 20x, 40x, 50x

The errors described below may occur when calling any method.

Status	Code Error Message	Description
`500`	`INTERNAL_SERVER_ERROR` Internal server error	An internal server error has occurred, please contact the server administrator or Bitrix24 technical support
`500`	`ERROR_UNEXPECTED_ANSWER` Server returned an unexpected response	An internal server error has occurred, please contact the server administrator or Bitrix24 technical support
`503`	`QUERY_LIMIT_EXCEEDED` Too many requests	The request intensity limit has been exceeded
`405`	`ERROR_BATCH_METHOD_NOT_ALLOWED` Method is not allowed for batch usage	The current method is not allowed to be called using batch
`400`	`ERROR_BATCH_LENGTH_EXCEEDED` Max batch length exceeded	The maximum length of parameters passed to the batch method has been exceeded
`401`	`NO_AUTH_FOUND` Wrong authorization data	Invalid access token or webhook code
`400`	`INVALID_REQUEST` Https required	The methods must be called using the HTTPS protocol
`503`	`OVERLOAD_LIMIT` REST API is blocked due to overload	The REST API is blocked due to overload. This is a manual individual block, to remove it you need to contact Bitrix24 technical support
`403`	`ACCESS_DENIED` REST API is available only on commercial plans	The REST API is available only on commercial plans
`403`	`INVALID_CREDENTIALS` Invalid request credentials	The user whose access token or webhook was used to call the method lacks permissions
`404`	`ERROR_MANIFEST_IS_NOT_AVAILABLE` Manifest is not available	The manifest is not available
`403`	`insufficient_scope` The request requires higher privileges than provided by the webhook token	The request requires higher privileges than those provided by the webhook token
`401`	`expired_token` The access token provided has expired	The provided access token has expired
`403`	`user_access_error` The user does not have access to the application	The user does not have access to the application. This means that the application is installed, but the account administrator has allowed access to this application only for specific users
`500`	`PORTAL_DELETED` Portal was deleted	The public part of the site is closed. To open the public part of the site on an on-premise installation, disable the option "Temporary closure of the public part of the site". Path to the setting: Desktop > Settings > Product Settings > Module Settings > Main Module > Temporary closure of the public part of the site

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Attach Call Recording

Overview of Events

Add Transcription to Call with telephony.call.attachTranscription

Method ParametersMethod Parameters

MESSAGES ParameterMESSAGES Parameter

Code ExamplesCode Examples

Response HandlingResponse Handling

Returned DataReturned Data

Error HandlingError Handling

Possible Error CodesPossible Error Codes

Statuses and System Error CodesStatuses and System Error Codes

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