Update Open Channel imopenlines.config.update

Scope: imopenlines

Who can execute the method: user with permission to modify open channels

The method imopenlines.config.update updates an open channel.

Method Parameters

Required parameters are marked with *

Name
type

Description

CONFIG_ID*
integer

Identifier of the open channel.

You can obtain the identifier of the open channel when creating an open channel or by using the method to get the list of open channels

PARAMS
object

Object with settings for the update. The set of fields corresponds to the PARAMS parameter of the imopenlines.config.add method

Code Examples

How to Use Examples in Documentation

cURL (Webhook)

cURL (OAuth)

PHP

BX24.js

PHP CRest

curl -X POST \
          -H "Content-Type: application/json" \
          -H "Accept: application/json" \
          -d '{
            "CONFIG_ID": 15,
            "PARAMS": {
              "LINE_NAME": "Online Store Support Line (VIP)",
              "QUEUE": [
                {
                  "ENTITY_TYPE": "user",
                  "ENTITY_ID": "1"
                },
                {
                  "ENTITY_TYPE": "user",
                  "ENTITY_ID": "15"
                },
                {
                  "ENTITY_TYPE": "user",
                  "ENTITY_ID": "23"
                }
              ],
              "QUEUE_TYPE": "strictly",
              "QUEUE_TIME": 45,
              "NO_ANSWER_TIME": 120,
              "WELCOME_MESSAGE": "Y",
              "WELCOME_MESSAGE_TEXT": "Hello! We will respond within a couple of minutes",
              "WORKTIME_ENABLE": "Y",
              "WORKTIME_FROM": "09:00",
              "WORKTIME_TO": "21:00",
              "WORKTIME_TIMEZONE": "Europe/Berlin"
            }
          }' \
          https://**put_your_bitrix24_address**/rest/**put_your_user_id_here**/**put_your_webhook_here**/imopenlines.config.update

curl -X POST \
          -H "Content-Type: application/json" \
          -H "Accept: application/json" \
          -d '{
            "CONFIG_ID": 15,
            "PARAMS": {
              "LINE_NAME": "Online Store Support Line (VIP)",
              "QUEUE": [
                {
                  "ENTITY_TYPE": "user",
                  "ENTITY_ID": "1"
                },
                {
                  "ENTITY_TYPE": "user",
                  "ENTITY_ID": "15"
                },
                {
                  "ENTITY_TYPE": "user",
                  "ENTITY_ID": "23"
                }
              ],
              "QUEUE_TYPE": "strictly",
              "QUEUE_TIME": 45,
              "NO_ANSWER_TIME": 120,
              "WELCOME_MESSAGE": "Y",
              "WELCOME_MESSAGE_TEXT": "Hello! We will respond within a couple of minutes",
              "WORKTIME_ENABLE": "Y",
              "WORKTIME_FROM": "09:00",
              "WORKTIME_TO": "21:00",
              "WORKTIME_TIMEZONE": "Europe/Berlin"
            },
            "auth": "**put_access_token_here**"
          }' \
          https://**put_your_bitrix24_address**/rest/imopenlines.config.update

try
        {
            const response = await $b24.callMethod(
                'imopenlines.config.update',
                {
                    CONFIG_ID: 15,
                    PARAMS: {
                        LINE_NAME: 'Online Store Support Line (VIP)',
                        QUEUE: [
                            {
                                ENTITY_TYPE: 'user',
                                ENTITY_ID: '1'
                            },
                            {
                                ENTITY_TYPE: 'user',
                                ENTITY_ID: '15'
                            },
                            {
                                ENTITY_TYPE: 'user',
                                ENTITY_ID: '23'
                            }
                        ],
                        QUEUE_TYPE: 'strictly',
                        QUEUE_TIME: 45,
                        NO_ANSWER_TIME: 120,
                        WELCOME_MESSAGE: 'Y',
                        WELCOME_MESSAGE_TEXT: 'Hello! We will respond within a couple of minutes',
                        WORKTIME_ENABLE: 'Y',
                        WORKTIME_FROM: '09:00',
                        WORKTIME_TO: '21:00',
                        WORKTIME_TIMEZONE: 'Europe/Berlin'
                    }
                }
            );
        
            const result = response.getData().result;
            console.log(result);
        }
        catch (error)
        {
            console.error(error);
        }

try {
            $response = $b24Service
                ->core
                ->call(
                    'imopenlines.config.update',
                    [
                        'CONFIG_ID' => 15,
                        'PARAMS' => [
                            'LINE_NAME' => 'Online Store Support Line (VIP)',
                            'QUEUE' => [
                                [
                                    'ENTITY_TYPE' => 'user',
                                    'ENTITY_ID' => '1',
                                ],
                                [
                                    'ENTITY_TYPE' => 'user',
                                    'ENTITY_ID' => '15',
                                ],
                                [
                                    'ENTITY_TYPE' => 'user',
                                    'ENTITY_ID' => '23',
                                ],
                            ],
                            'QUEUE_TYPE' => 'strictly',
                            'QUEUE_TIME' => 45,
                            'NO_ANSWER_TIME' => 120,
                            'WELCOME_MESSAGE' => 'Y',
                            'WELCOME_MESSAGE_TEXT' => 'Hello! We will respond within a couple of minutes',
                            'WORKTIME_ENABLE' => 'Y',
                            'WORKTIME_FROM' => '09:00',
                            'WORKTIME_TO' => '21:00',
                            'WORKTIME_TIMEZONE' => 'Europe/Berlin',
                        ],
                    ]
                );
        
            $result = $response
                ->getResponseData()
                ->getResult();
        
            print_r($result);
        } catch (Throwable $e) {
            echo $e->getMessage();
        }

BX24.callMethod(
            'imopenlines.config.update',
            {
                CONFIG_ID: 15,
                PARAMS: {
                    LINE_NAME: 'Online Store Support Line (VIP)',
                    QUEUE: [
                        {
                            ENTITY_TYPE: 'user',
                            ENTITY_ID: '1'
                        },
                        {
                            ENTITY_TYPE: 'user',
                            ENTITY_ID: '15'
                        },
                        {
                            ENTITY_TYPE: 'user',
                            ENTITY_ID: '23'
                        }
                    ],
                    QUEUE_TYPE: 'strictly',
                    QUEUE_TIME: 45,
                    NO_ANSWER_TIME: 120,
                    WELCOME_MESSAGE: 'Y',
                    WELCOME_MESSAGE_TEXT: 'Hello! We will respond within a couple of minutes',
                    WORKTIME_ENABLE: 'Y',
                    WORKTIME_FROM: '09:00',
                    WORKTIME_TO: '21:00',
                    WORKTIME_TIMEZONE: 'Europe/Berlin'
                }
            },
            function(result)
            {
                if (result.error())
                {
                    console.error(result.error());
                }
                else
                {
                    console.log(result.data());
                }
            }
        );

require_once('crest.php');
        
        $result = CRest::call(
            'imopenlines.config.update',
            [
                'CONFIG_ID' => 15,
                'PARAMS' => [
                    'LINE_NAME' => 'Online Store Support Line (VIP)',
                    'QUEUE' => [
                        [
                            'ENTITY_TYPE' => 'user',
                            'ENTITY_ID' => '1',
                        ],
                        [
                            'ENTITY_TYPE' => 'user',
                            'ENTITY_ID' => '15',
                        ],
                        [
                            'ENTITY_TYPE' => 'user',
                            'ENTITY_ID' => '23',
                        ],
                    ],
                    'QUEUE_TYPE' => 'strictly',
                    'QUEUE_TIME' => 45,
                    'NO_ANSWER_TIME' => 120,
                    'WELCOME_MESSAGE' => 'Y',
                    'WELCOME_MESSAGE_TEXT' => 'Hello! We will respond within a couple of minutes',
                    'WORKTIME_ENABLE' => 'Y',
                    'WORKTIME_FROM' => '09:00',
                    'WORKTIME_TO' => '21:00',
                    'WORKTIME_TIMEZONE' => 'Europe/Berlin',
                ],
            ]
        );
        
        print_r($result);

Response Handling

HTTP Status: 200

{
            "result": true,
            "time": {
                "start": 1773667094,
                "finish": 1773667094.239236,
                "duration": 0.23923611640930176,
                "processing": 0,
                "date_start": "2026-03-16T16:18:14+01:00",
                "date_finish": "2026-03-16T16:18:14+01:00",
                "operating_reset_at": 1773667694,
                "operating": 0
            }
        }

Returned Data

Name
type

Description

result
boolean

Returns:

true — if the channel was successfully updated
false — if the channel with the specified CONFIG_ID does not exist

time
time

Information about the execution time of the request

Error Handling

HTTP Status: 400

{
            "error": "CONFIG_ID_EMPTY",
            "error_description": "Config ID can't be empty"
        }

Name `type`	Description
error `string`	String error code. It may consist of digits, Latin letters, and underscores
error_description `error_description`	Textual description of the error. The description is not intended to be shown to the end user in its raw form

Possible Error Codes

Status	Code	Description	Value
`400`	`CONFIG_ID_EMPTY`	Config ID can't be empty	The `CONFIG_ID` parameter is not provided or is incorrect
`403`	`CONFIG_WRONG_USER_PERMISSION`	Permission denied	Insufficient rights to modify the channel

Statuses and System Error Codes

HTTP Status: 20x, 40x, 50x

The errors described below may occur when calling any method.

Status	Code Error Message	Description
`500`	`INTERNAL_SERVER_ERROR` Internal server error	An internal server error has occurred, please contact the server administrator or Bitrix24 technical support
`500`	`ERROR_UNEXPECTED_ANSWER` Server returned an unexpected response	An internal server error has occurred, please contact the server administrator or Bitrix24 technical support
`503`	`QUERY_LIMIT_EXCEEDED` Too many requests	The request intensity limit has been exceeded
`405`	`ERROR_BATCH_METHOD_NOT_ALLOWED` Method is not allowed for batch usage	The current method is not allowed to be called using batch
`400`	`ERROR_BATCH_LENGTH_EXCEEDED` Max batch length exceeded	The maximum length of parameters passed to the batch method has been exceeded
`401`	`NO_AUTH_FOUND` Wrong authorization data	Invalid access token or webhook code
`400`	`INVALID_REQUEST` Https required	The methods must be called using the HTTPS protocol
`503`	`OVERLOAD_LIMIT` REST API is blocked due to overload	The REST API is blocked due to overload. This is a manual individual block, to remove it you need to contact Bitrix24 technical support
`403`	`ACCESS_DENIED` REST API is available only on commercial plans	The REST API is available only on commercial plans
`403`	`INVALID_CREDENTIALS` Invalid request credentials	The user whose access token or webhook was used to call the method lacks permissions
`404`	`ERROR_MANIFEST_IS_NOT_AVAILABLE` Manifest is not available	The manifest is not available
`403`	`insufficient_scope` The request requires higher privileges than provided by the webhook token	The request requires higher privileges than those provided by the webhook token
`401`	`expired_token` The access token provided has expired	The provided access token has expired
`403`	`user_access_error` The user does not have access to the application	The user does not have access to the application. This means that the application is installed, but the account administrator has allowed access to this application only for specific users
`500`	`PORTAL_DELETED` Portal was deleted	The public part of the site is closed. To open the public part of the site on an on-premise installation, disable the option "Temporary closure of the public part of the site". Path to the setting: Desktop > Settings > Product Settings > Module Settings > Main Module > Temporary closure of the public part of the site

Continue Learning

Add a New Open Channel

Get Open Channel by Id

Update Open Channel imopenlines.config.update

Method ParametersMethod Parameters

Code ExamplesCode Examples

Response HandlingResponse Handling

Returned DataReturned Data

Error HandlingError Handling

Possible Error CodesPossible Error Codes

Statuses and System Error CodesStatuses and System Error Codes

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