Open Lines in Bitrix24

Overview of Methods

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Overview of Methods

Method	Description
imopenlines.config.add	Adds a new open line
imopenlines.config.delete	Deletes an open line
imopenlines.config.get	Retrieves an open line by Id
imopenlines.config.list.get	Retrieves a list of open lines
imopenlines.config.path.get	Gets a link to the public page of open lines in the account
imopenlines.config.update	Modifies an open line
imopenlines.network.join	Connects an external open line to the account
imopenlines.revision.get	Retrieves information about API revisions

Chatbots in Open Lines

Method	Description
imopenlines.bot.session.finish	Ends the dialogue
imopenlines.bot.session.message.send	Sends a welcome message
imopenlines.bot.session.operator	Switches the dialogue to an available operator
imopenlines.bot.session.transfer	Transfers the dialogue to an operator by Id

Chats in Open Lines

Method	Description
imopenlines.crm.chat.getLastId	Retrieves the Id of the last chat
imopenlines.crm.chat.get	Retrieves the chat for a CRM object
imopenlines.crm.chat.user.add	Adds a user to an existing chat
imopenlines.crm.chat.user.delete	Removes a user from the chat

Messages in Open Lines

Methods

Events

Method	Description
imopenlines.crm.message.add	Sends a message to the open line
imopenlines.message.quick.save	Saves a message as a quick reply

Event	Triggered
OnOpenLineMessageAdd	When a message is added to the chat
OnOpenLineMessageUpdate	When a message is updated in the chat
OnOpenLineMessageDelete	When a message is deleted from the chat

Operators of Open Channels

Method	Description
imopenlines.operator.another.finish	Ends the dialogue of another operator
imopenlines.operator.answer	Takes the dialogue for themselves
imopenlines.operator.finish	Ends their own dialogue
imopenlines.operator.skip	Skips the dialogue
imopenlines.operator.spam	Marks the dialogue as "spam"
imopenlines.operator.transfer	Transfers the dialogue to another operator or to another line

Dialogues in Open Channels

Methods

Events

Method	Description
imopenlines.crm.lead.create	Creates a lead based on the dialogue
imopenlines.dialog.get	Retrieves information about the dialogue (chat) of the open channel operator
imopenlines.message.session.start	Starts a new dialogue based on a message
imopenlines.session.head.vote	Rates the employee's performance in the dialogue
imopenlines.session.history.get	Retrieves chat and dialogue messages
imopenlines.session.intercept	Takes the dialogue from the current operator
imopenlines.session.join	Joins the dialogue
imopenlines.session.mode.pinAll	Pins all available dialogues to the operator
imopenlines.session.mode.pin	Pins or unpins the dialogue
imopenlines.session.mode.silent	Switches the dialogue to "hidden" mode
imopenlines.session.mode.unpinAll	Unpins all dialogues from the operator
imopenlines.session.open	Retrieves the chat by symbolic code
imopenlines.session.start	Starts a new dialogue

Event	Triggered
OnSessionStart	When a chat is created
OnSessionFinish	When a chat is closed

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When the Open Channel Is Deleted

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Add a New Open Channel