Finish Call and Log It in Telephony Statistics telephony.externalCall.finish

// This snippet is an ES module: top-level await requires type="module" or a bundler.
        // $b24 is an already-initialized SDK instance (see the SDK "Get started" guide).
        import { Text } from '@bitrix24/b24jssdk'
        import type { B24Frame, ISODate } from '@bitrix24/b24jssdk'
        
        declare const $b24: B24Frame
        
        // Shape of the payload returned in result (match the "response handling" section of the page)
        type ExternalCallFinishResult = {
          ID: number
          CALL_ID: string
          EXTERNAL_CALL_ID: string | null
          PORTAL_USER_ID: number
          PHONE_NUMBER: string
          PORTAL_NUMBER: string
          INCOMING: string
          CALL_DURATION: number
          CALL_START_DATE: ISODate | null
          CALL_STATUS: number
          CALL_VOTE: number
          COST: number
          COST_CURRENCY: string
          CALL_FAILED_CODE: string
          CALL_FAILED_REASON: string
          REST_APP_ID: string
          REST_APP_NAME: string
          CRM_ACTIVITY_ID: number
          COMMENT: string | null
          CRM_ENTITY_TYPE: string
          CRM_ENTITY_ID: number
        }
        
        try {
          const response = await $b24.actions.v2.call.make<ExternalCallFinishResult>({
            method: 'telephony.externalCall.finish',
            params: {
              CALL_ID: 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
              USER_ID: 1269,
              DURATION: 95,
              STATUS_CODE: '200',
              VOTE: 5,
              ADD_TO_CHAT: 0,
            },
            requestId: Text.getUuidRfc4122()
          })
        
          // The payload is available only on a successful response
          if (!response.isSuccess) {
            console.error(response.getErrorMessages().join('; '))
          } else {
            const result = response.getData()!.result
            console.info('Call finished, ID:', result.ID, 'status:', result.CALL_STATUS, 'duration:', result.CALL_DURATION)
          }
        } catch (error) {
          // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
          console.error(error)
        }
        

<!-- Load the SDK (UMD build); it is exposed as the global B24Js -->
        <script src="https://unpkg.com/@bitrix24/b24jssdk@1/dist/umd/index.min.js"></script>
        <script>
          async function finishExternalCall() {
            try {
              // Initialize the SDK inside a Bitrix24 frame
              const $b24 = await B24Js.initializeB24Frame()
        
              const response = await $b24.actions.v2.call.make({
                method: 'telephony.externalCall.finish',
                params: {
                  CALL_ID: 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
                  USER_ID: 1269,
                  DURATION: 95,
                  STATUS_CODE: '200',
                  VOTE: 5,
                  ADD_TO_CHAT: 0,
                },
                requestId: B24Js.Text.getUuidRfc4122()
              })
        
              // The payload is available only on a successful response
              if (!response.isSuccess) {
                console.error(response.getErrorMessages().join('; '))
                return
              }
        
              const result = response.getData().result
              console.info('Call finished, ID:', result.ID, 'status:', result.CALL_STATUS, 'duration:', result.CALL_DURATION)
            } catch (error) {
              // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
              console.error(error)
            }
          }
        
          document.addEventListener('DOMContentLoaded', finishExternalCall)
        </script>
        

from b24pysdk.errors import BitrixAPIError, BitrixSDKException
        
        try:
            bitrix_response = client.telephony.external_call.finish(
                call_id="externalCall.716f1cb73def9700a23842adf9c4c568.1773130779",
                user_id=1269,
                duration=95,
                status_code="200",
                vote=5,
                add_to_chat=0,
            ).response
            result = bitrix_response.result
            print(result)
        except BitrixAPIError as error:
            print(
                "Bitrix API error",
                f"error: {error.error}",
                f"error_description: {error.error_description}",
                sep="\n",
            )
        except BitrixSDKException as error:
            print(f"Bitrix SDK error: {error.message}")
        except Exception as error:
            print(f"Unexpected error: {error}")
        

try {
            $response = $b24Service
                ->core
                ->call(
                    'telephony.externalCall.finish',
                    [
                        'CALL_ID' => 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
                        'USER_ID' => 1269,
                        'DURATION' => 95,
                        'STATUS_CODE' => '200',
                        'VOTE' => 5,
                        'ADD_TO_CHAT' => 0
                    ]
                );
        
            $result = $response
                ->getResponseData()
                ->getResult();
        
            echo 'Success: ' . print_r($result, true);
            processData($result);
        
        } catch (Throwable $e) {
            error_log($e->getMessage());
            echo 'Error finishing call: ' . $e->getMessage();
        }
        

BX24.callMethod(
            "telephony.externalCall.finish",
            {
                CALL_ID: 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
                USER_ID: 1269,
                DURATION: 95,
                STATUS_CODE: '200',
                VOTE: 5,
                ADD_TO_CHAT: 0
            },
            function(result)
            {
                if (result.error())
                {
                    console.error(result.error(), result.error_description());
                }
                else
                {
                    console.log(result.data());
                }
            }
        );
        

require_once('crest.php');
        
        $result = CRest::call(
            'telephony.externalCall.finish',
            [
                'CALL_ID' => 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
                'USER_ID' => 1269,
                'DURATION' => 95,
                'STATUS_CODE' => '200',
                'VOTE' => 5,
                'ADD_TO_CHAT' => 0
            ]
        );
        
        echo '<PRE>';
        print_r($result);
        echo '</PRE>';
        

// client and ctx are already created — see the Go SDK section
        res, err := client.Core().Call(ctx, "telephony.externalCall.finish", b24.Params{
        	"CALL_ID":     "externalCall.716f1cb73def9700a23842adf9c4c568.1773130779",
        	"USER_ID":     1269,
        	"DURATION":    95,
        	"STATUS_CODE": "200",
        	"VOTE":        5,
        	"ADD_TO_CHAT": 0,
        })
        if err != nil {
        	return fmt.Errorf("telephony.externalCall.finish: %w", err)
        }
        
        var item struct {
        	CallID       string `json:"CALL_ID"`
        	PortalUserID b24.ID `json:"PORTAL_USER_ID"`
        	PhoneNumber  string `json:"PHONE_NUMBER"`
        	PortalNumber string `json:"PORTAL_NUMBER"`
        	Incoming     string `json:"INCOMING"`
        	CallDuration int    `json:"CALL_DURATION"`
        }
        if err := json.Unmarshal(res.Result, &item); err != nil {
        	return fmt.Errorf("parse response: %w", err)
        }
        fmt.Println(item.CallID, item.PortalUserID)