Update Open Channel imopenlines.config.update

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Scope: imopenlines

Who can execute the method: user with permission to modify open channels

The method imopenlines.config.update updates an open channel.

Method Parameters

Required parameters are marked with *

Name
type

Description

CONFIG_ID*
integer

Identifier of the open channel.

You can obtain the identifier of the open channel when creating an open channel or by using the method to get the list of open channels

PARAMS
object

Object with settings for the update. The set of fields corresponds to the PARAMS parameter of the imopenlines.config.add method

Code Examples

How to Use Examples in Documentation

cURL (Webhook)

cURL (OAuth)

JS (TS)

JS (UMD)

Python

PHP

BX24.js

PHP CRest

curl -X POST \
          -H "Content-Type: application/json" \
          -H "Accept: application/json" \
          -d '{
            "CONFIG_ID": 15,
            "PARAMS": {
              "LINE_NAME": "Online Store Support Line (VIP)",
              "QUEUE": [
                {
                  "ENTITY_TYPE": "user",
                  "ENTITY_ID": "1"
                },
                {
                  "ENTITY_TYPE": "user",
                  "ENTITY_ID": "15"
                },
                {
                  "ENTITY_TYPE": "user",
                  "ENTITY_ID": "23"
                }
              ],
              "QUEUE_TYPE": "strictly",
              "QUEUE_TIME": 45,
              "NO_ANSWER_TIME": 120,
              "WELCOME_MESSAGE": "Y",
              "WELCOME_MESSAGE_TEXT": "Hello! We will respond within a couple of minutes",
              "WORKTIME_ENABLE": "Y",
              "WORKTIME_FROM": "09:00",
              "WORKTIME_TO": "21:00",
              "WORKTIME_TIMEZONE": "Europe/Berlin"
            }
          }' \
          https://**put_your_bitrix24_address**/rest/**put_your_user_id_here**/**put_your_webhook_here**/imopenlines.config.update

curl -X POST \
          -H "Content-Type: application/json" \
          -H "Accept: application/json" \
          -d '{
            "CONFIG_ID": 15,
            "PARAMS": {
              "LINE_NAME": "Online Store Support Line (VIP)",
              "QUEUE": [
                {
                  "ENTITY_TYPE": "user",
                  "ENTITY_ID": "1"
                },
                {
                  "ENTITY_TYPE": "user",
                  "ENTITY_ID": "15"
                },
                {
                  "ENTITY_TYPE": "user",
                  "ENTITY_ID": "23"
                }
              ],
              "QUEUE_TYPE": "strictly",
              "QUEUE_TIME": 45,
              "NO_ANSWER_TIME": 120,
              "WELCOME_MESSAGE": "Y",
              "WELCOME_MESSAGE_TEXT": "Hello! We will respond within a couple of minutes",
              "WORKTIME_ENABLE": "Y",
              "WORKTIME_FROM": "09:00",
              "WORKTIME_TO": "21:00",
              "WORKTIME_TIMEZONE": "Europe/Berlin"
            },
            "auth": "**put_access_token_here**"
          }' \
          https://**put_your_bitrix24_address**/rest/imopenlines.config.update

// This snippet is an ES module: top-level await requires type="module" or a bundler.
        // $b24 is an already-initialized SDK instance (see the SDK "Get started" guide).
        import { Text } from '@bitrix24/b24jssdk'
        import type { B24Frame } from '@bitrix24/b24jssdk'
        
        declare const $b24: B24Frame
        
        try {
          const response = await $b24.actions.v2.call.make<boolean>({
            method: 'imopenlines.config.update',
            params: {
              CONFIG_ID: 15,
              PARAMS: {
                LINE_NAME: 'Online Store Support Line (VIP)',
                QUEUE: [
                  {
                    ENTITY_TYPE: 'user',
                    ENTITY_ID: '1',
                  },
                  {
                    ENTITY_TYPE: 'user',
                    ENTITY_ID: '15',
                  },
                  {
                    ENTITY_TYPE: 'user',
                    ENTITY_ID: '23',
                  },
                ],
                QUEUE_TYPE: 'strictly',
                QUEUE_TIME: 45,
                NO_ANSWER_TIME: 120,
                WELCOME_MESSAGE: 'Y',
                WELCOME_MESSAGE_TEXT: 'Hello! We will reply in a couple of minutes',
                WORKTIME_ENABLE: 'Y',
                WORKTIME_FROM: '09:00',
                WORKTIME_TO: '21:00',
                WORKTIME_TIMEZONE: 'Europe/Berlin',
              },
            },
            requestId: Text.getUuidRfc4122()
          })
        
          // The payload is available only on a successful response
          if (!response.isSuccess) {
            console.error(response.getErrorMessages().join('; '))
          } else {
            const result = response.getData()!.result
            console.info('Open line updated:', result)
          }
        } catch (error) {
          // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
          console.error(error)
        }

<!-- Load the SDK (UMD build); it is exposed as the global B24Js -->
        <script src="https://unpkg.com/@bitrix24/b24jssdk@1/dist/umd/index.min.js"></script>
        <script>
          async function updateOpenLine() {
            try {
              // Initialize the SDK inside a Bitrix24 frame
              const $b24 = await B24Js.initializeB24Frame()
        
              const response = await $b24.actions.v2.call.make({
                method: 'imopenlines.config.update',
                params: {
                  CONFIG_ID: 15,
                  PARAMS: {
                    LINE_NAME: 'Online Store Support Line (VIP)',
                    QUEUE: [
                      {
                        ENTITY_TYPE: 'user',
                        ENTITY_ID: '1',
                      },
                      {
                        ENTITY_TYPE: 'user',
                        ENTITY_ID: '15',
                      },
                      {
                        ENTITY_TYPE: 'user',
                        ENTITY_ID: '23',
                      },
                    ],
                    QUEUE_TYPE: 'strictly',
                    QUEUE_TIME: 45,
                    NO_ANSWER_TIME: 120,
                    WELCOME_MESSAGE: 'Y',
                    WELCOME_MESSAGE_TEXT: 'Hello! We will reply in a couple of minutes',
                    WORKTIME_ENABLE: 'Y',
                    WORKTIME_FROM: '09:00',
                    WORKTIME_TO: '21:00',
                    WORKTIME_TIMEZONE: 'Europe/Berlin',
                  },
                },
                requestId: B24Js.Text.getUuidRfc4122()
              })
        
              // The payload is available only on a successful response
              if (!response.isSuccess) {
                console.error(response.getErrorMessages().join('; '))
                return
              }
        
              const result = response.getData().result
              console.info('Open line updated:', result)
            } catch (error) {
              // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
              console.error(error)
            }
          }
        
          document.addEventListener('DOMContentLoaded', updateOpenLine)
        </script>

from b24pysdk.errors import BitrixAPIError, BitrixSDKException
        
        try:
            bitrix_response = client.imopenlines.config.update(
                config_id=15,
                params={
                    "LINE_NAME": "Online Store Support Line (VIP)",
                    "QUEUE": [
                        {
                            "ENTITY_TYPE": "user",
                            "ENTITY_ID": "1",
                        },
                        {
                            "ENTITY_TYPE": "user",
                            "ENTITY_ID": "15",
                        },
                        {
                            "ENTITY_TYPE": "user",
                            "ENTITY_ID": "23",
                        },
                    ],
                    "QUEUE_TYPE": "strictly",
                    "QUEUE_TIME": 45,
                    "NO_ANSWER_TIME": 120,
                    "WELCOME_MESSAGE": "Y",
                    "WELCOME_MESSAGE_TEXT": "Hello! We will reply in a couple of minutes",
                    "WORKTIME_ENABLE": "Y",
                    "WORKTIME_FROM": "09:00",
                    "WORKTIME_TO": "21:00",
                    "WORKTIME_TIMEZONE": "Europe/Berlin",
                },
            ).response
            result = bitrix_response.result
            print(result)
        except BitrixAPIError as error:
            print(
                "Bitrix API error",
                f"error: {error.error}",
                f"error_description: {error.error_description}",
                sep="\n",
            )
        except BitrixSDKException as error:
            print(f"Bitrix SDK error: {error.message}")
        except Exception as error:
            print(f"Unexpected error: {error}")

try {
            $response = $b24Service
                ->core
                ->call(
                    'imopenlines.config.update',
                    [
                        'CONFIG_ID' => 15,
                        'PARAMS' => [
                            'LINE_NAME' => 'Online Store Support Line (VIP)',
                            'QUEUE' => [
                                [
                                    'ENTITY_TYPE' => 'user',
                                    'ENTITY_ID' => '1',
                                ],
                                [
                                    'ENTITY_TYPE' => 'user',
                                    'ENTITY_ID' => '15',
                                ],
                                [
                                    'ENTITY_TYPE' => 'user',
                                    'ENTITY_ID' => '23',
                                ],
                            ],
                            'QUEUE_TYPE' => 'strictly',
                            'QUEUE_TIME' => 45,
                            'NO_ANSWER_TIME' => 120,
                            'WELCOME_MESSAGE' => 'Y',
                            'WELCOME_MESSAGE_TEXT' => 'Hello! We will respond within a couple of minutes',
                            'WORKTIME_ENABLE' => 'Y',
                            'WORKTIME_FROM' => '09:00',
                            'WORKTIME_TO' => '21:00',
                            'WORKTIME_TIMEZONE' => 'Europe/Berlin',
                        ],
                    ]
                );
        
            $result = $response
                ->getResponseData()
                ->getResult();
        
            print_r($result);
        } catch (Throwable $e) {
            echo $e->getMessage();
        }

BX24.callMethod(
            'imopenlines.config.update',
            {
                CONFIG_ID: 15,
                PARAMS: {
                    LINE_NAME: 'Online Store Support Line (VIP)',
                    QUEUE: [
                        {
                            ENTITY_TYPE: 'user',
                            ENTITY_ID: '1'
                        },
                        {
                            ENTITY_TYPE: 'user',
                            ENTITY_ID: '15'
                        },
                        {
                            ENTITY_TYPE: 'user',
                            ENTITY_ID: '23'
                        }
                    ],
                    QUEUE_TYPE: 'strictly',
                    QUEUE_TIME: 45,
                    NO_ANSWER_TIME: 120,
                    WELCOME_MESSAGE: 'Y',
                    WELCOME_MESSAGE_TEXT: 'Hello! We will respond within a couple of minutes',
                    WORKTIME_ENABLE: 'Y',
                    WORKTIME_FROM: '09:00',
                    WORKTIME_TO: '21:00',
                    WORKTIME_TIMEZONE: 'Europe/Berlin'
                }
            },
            function(result)
            {
                if (result.error())
                {
                    console.error(result.error());
                }
                else
                {
                    console.log(result.data());
                }
            }
        );

require_once('crest.php');
        
        $result = CRest::call(
            'imopenlines.config.update',
            [
                'CONFIG_ID' => 15,
                'PARAMS' => [
                    'LINE_NAME' => 'Online Store Support Line (VIP)',
                    'QUEUE' => [
                        [
                            'ENTITY_TYPE' => 'user',
                            'ENTITY_ID' => '1',
                        ],
                        [
                            'ENTITY_TYPE' => 'user',
                            'ENTITY_ID' => '15',
                        ],
                        [
                            'ENTITY_TYPE' => 'user',
                            'ENTITY_ID' => '23',
                        ],
                    ],
                    'QUEUE_TYPE' => 'strictly',
                    'QUEUE_TIME' => 45,
                    'NO_ANSWER_TIME' => 120,
                    'WELCOME_MESSAGE' => 'Y',
                    'WELCOME_MESSAGE_TEXT' => 'Hello! We will respond within a couple of minutes',
                    'WORKTIME_ENABLE' => 'Y',
                    'WORKTIME_FROM' => '09:00',
                    'WORKTIME_TO' => '21:00',
                    'WORKTIME_TIMEZONE' => 'Europe/Berlin',
                ],
            ]
        );
        
        print_r($result);

// client and ctx are already created — see the Go SDK section
        res, err := client.Core().Call(ctx, "imopenlines.config.update", b24.Params{
        	"CONFIG_ID": 15,
        	"PARAMS": b24.Params{
        		"LINE_NAME": "Online Store Support Line (VIP)",
        		"QUEUE": []b24.Params{
        			{
        				"ENTITY_TYPE": "user",
        				"ENTITY_ID":   "1",
        			},
        			{
        				"ENTITY_TYPE": "user",
        				"ENTITY_ID":   "15",
        			},
        			{
        				"ENTITY_TYPE": "user",
        				"ENTITY_ID":   "23",
        			},
        		},
        		"QUEUE_TYPE":           "strictly",
        		"QUEUE_TIME":           45,
        		"NO_ANSWER_TIME":       120,
        		"WELCOME_MESSAGE":      "Y",
        		"WELCOME_MESSAGE_TEXT": "Hello! We will respond within a couple of minutes",
        		"WORKTIME_ENABLE":      "Y",
        		"WORKTIME_FROM":        "09:00",
        		"WORKTIME_TO":          "21:00",
        		"WORKTIME_TIMEZONE":    "Europe/Berlin",
        	},
        })
        if err != nil {
        	return fmt.Errorf("imopenlines.config.update: %w", err)
        }
        
        var ok bool
        if err := json.Unmarshal(res.Result, &ok); err != nil {
        	return fmt.Errorf("parse response: %w", err)
        }
        fmt.Println("done:", ok)

Response Handling

HTTP Status: 200

{
            "result": true,
            "time": {
                "start": 1773667094,
                "finish": 1773667094.239236,
                "duration": 0.23923611640930176,
                "processing": 0,
                "date_start": "2026-03-16T16:18:14+01:00",
                "date_finish": "2026-03-16T16:18:14+01:00",
                "operating_reset_at": 1773667694,
                "operating": 0
            }
        }

Returned Data

Name
type

Description

result
boolean

Returns:

true — if the channel was successfully updated
false — if the channel with the specified CONFIG_ID does not exist

time
time

Information about the execution time of the request

Error Handling

HTTP Status: 400

{
            "error": "CONFIG_ID_EMPTY",
            "error_description": "Config ID can't be empty"
        }

Name `type`	Description
error `string`	String error code. It consists of digits, Latin letters, and underscores. It may arrive empty — in that case only `error_description` shows the reason
error_description `string`	Error message for the developer. Do not show it to the end user without processing

Possible Error Codes

Status	Code	Description	Value
`400`	`CONFIG_ID_EMPTY`	Config ID can't be empty	The `CONFIG_ID` parameter is not provided or is incorrect
`403`	`CONFIG_WRONG_USER_PERMISSION`	Permission denied	Insufficient rights to modify the channel

Statuses and System Error Codes

HTTP Status: 4xx, 5xx

The errors described below are returned by the REST API itself, not by the logic of a specific method. They can arrive in response to any method.

Status	Code Error Message	Description
`500`	`INTERNAL_SERVER_ERROR` Internal server error	An internal server error has occurred. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support
`500`	`ERROR_UNEXPECTED_ANSWER` Server returned an unexpected response	The server returned an unexpected response. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support
`503`	`QUERY_LIMIT_EXCEEDED` Too many requests	The request intensity limit has been exceeded
`429`	`OPERATION_TIME_LIMIT` Method is blocked due to operation time limit	The method is blocked because the request resource intensity limit has been exceeded. The block is lifted automatically once the accumulated execution time of the method no longer exceeds the limit
`401`	`NO_AUTH_FOUND` Wrong authorization data	The request contains no authorization data: neither an access token nor a webhook code was passed
`401`	`INVALID_REQUEST` Https required	Methods are called over the HTTPS protocol only
`401`	`OVERLOAD_LIMIT` REST API is blocked due to overload	The REST API is blocked due to overload. This is a manual individual block. To have it lifted, contact Bitrix24 technical support
`401`	`ACCESS_DENIED` REST is available only on commercial plans	REST API access is not active for this account. In Bitrix24 Cloud, check the current plan or trial status: Vibe+ plans include REST API access, while Essentials plans do not. A webhook receives a different error message — `REST is available only by subscription`
`401`	`INVALID_CREDENTIALS` Invalid request credentials	No active webhook with the specified user identifier and secret code was found
`404`	`ERROR_METHOD_NOT_FOUND` Method not found!	No method with this name was found. The name is misspelled, the method does not exist in the REST API, or it is unavailable without the required scope
`401`	`insufficient_scope` The request requires higher privileges than provided by the webhook token	The request requires broader permissions than the token has: for a webhook these are the permissions granted to it, for an application it is the scope. For an application, the error message ends with `provided by the access token`
`401`	`expired_token` The access token provided has expired	The access token has expired
`401`	`user_access_error` The user does not have access to the application	The application is installed, but the Bitrix24 administrator has granted access to it only to specific users
`403`	`PORTAL_DELETED` Portal was deleted	The public part of the site is closed. To open it on an on-premise installation, disable the "Temporary closure of the public part of the site" option. Path to the setting: Desktop > Settings > Product Settings > Module Settings > Main Module > Temporary closure of the public part of the site

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Add a New Open Channel

Get Open Channel by Id

Update Open Channel imopenlines.config.update

Method ParametersMethod Parameters

Code ExamplesCode Examples

Response HandlingResponse Handling

Returned DataReturned Data

Error HandlingError Handling

Possible Error CodesPossible Error Codes

Statuses and System Error CodesStatuses and System Error Codes

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