Get Chats for CRM Object imopenlines.crm.chat.get
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Scope:
imopenlinesWho can execute the method: any user with access to the CRM object
The method imopenlines.crm.chat.get retrieves a list of chats associated with a CRM object.
Method Parameters
Required parameters are marked with *
|
Name |
Description |
|
CRM_ENTITY_TYPE* |
Type of the CRM object. Possible values:
|
|
CRM_ENTITY* |
Identifier of the CRM object. You can obtain the identifier using the universal method to get a list of CRM entities |
|
ACTIVE_ONLY |
Flag to return only active chats. Possible values:
Default is |
Code Examples
How to Use Examples in Documentation
curl -X POST \
-H "Content-Type: application/json" \
-H "Accept: application/json" \
-d '{"CRM_ENTITY_TYPE":"lead","CRM_ENTITY":1205,"ACTIVE_ONLY":"N"}' \
https://**put_your_bitrix24_address**/rest/**put_your_user_id_here**/**put_your_webhook_here**/imopenlines.crm.chat.get
curl -X POST \
-H "Content-Type: application/json" \
-H "Accept: application/json" \
-d '{"CRM_ENTITY_TYPE":"lead","CRM_ENTITY":1205,"ACTIVE_ONLY":"N","auth":"**put_access_token_here**"}' \
https://**put_your_bitrix24_address**/rest/imopenlines.crm.chat.get
// This snippet is an ES module: top-level await requires type="module" or a bundler.
// $b24 is an already-initialized SDK instance (see the SDK "Get started" guide).
import { Text } from '@bitrix24/b24jssdk'
import type { B24Frame } from '@bitrix24/b24jssdk'
declare const $b24: B24Frame
// Shape of each Chat returned in result[]
type Chat = {
CHAT_ID: string
CONNECTOR_ID: string
CONNECTOR_TITLE: string
}
try {
const response = await $b24.actions.v2.call.make<Chat[]>({
method: 'imopenlines.crm.chat.get',
params: {
CRM_ENTITY_TYPE: 'lead',
CRM_ENTITY: 1205,
ACTIVE_ONLY: 'N',
},
requestId: Text.getUuidRfc4122()
})
// The payload is available only on a successful response
if (!response.isSuccess) {
console.error(response.getErrorMessages().join('; '))
} else {
const result = response.getData()!.result
console.info('Chats count:', result.length, 'First chat ID:', result[0]?.CHAT_ID)
}
} catch (error) {
// Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
console.error(error)
}
<!-- Load the SDK (UMD build); it is exposed as the global B24Js -->
<script src="https://unpkg.com/@bitrix24/b24jssdk@1/dist/umd/index.min.js"></script>
<script>
async function getCrmChats() {
try {
// Initialize the SDK inside a Bitrix24 frame
const $b24 = await B24Js.initializeB24Frame()
const response = await $b24.actions.v2.call.make({
method: 'imopenlines.crm.chat.get',
params: {
CRM_ENTITY_TYPE: 'lead',
CRM_ENTITY: 1205,
ACTIVE_ONLY: 'N',
},
requestId: B24Js.Text.getUuidRfc4122()
})
// The payload is available only on a successful response
if (!response.isSuccess) {
console.error(response.getErrorMessages().join('; '))
return
}
const result = response.getData().result
console.info('Chats count:', result.length, 'First chat ID:', result[0]?.CHAT_ID)
} catch (error) {
// Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
console.error(error)
}
}
document.addEventListener('DOMContentLoaded', getCrmChats)
</script>
from b24pysdk.errors import BitrixAPIError, BitrixSDKException
try:
bitrix_response = client.imopenlines.crm.chat.get(
crm_entity_type="lead",
crm_entity=1205,
active_only=False,
).response
result = bitrix_response.result
print(result)
except BitrixAPIError as error:
print(
"Bitrix API error",
f"error: {error.error}",
f"error_description: {error.error_description}",
sep="\n",
)
except BitrixSDKException as error:
print(f"Bitrix SDK error: {error.message}")
except Exception as error:
print(f"Unexpected error: {error}")
try {
$response = $b24Service
->core
->call(
'imopenlines.crm.chat.get',
[
'CRM_ENTITY_TYPE' => 'lead',
'CRM_ENTITY' => 1205,
'ACTIVE_ONLY' => 'N',
]
);
$result = $response
->getResponseData()
->getResult();
print_r($result);
} catch (Throwable $e) {
echo $e->getMessage();
}
BX24.callMethod(
'imopenlines.crm.chat.get',
{
CRM_ENTITY_TYPE: 'lead',
CRM_ENTITY: 1205,
ACTIVE_ONLY: 'N'
},
function(result)
{
if (result.error())
{
console.error(result.error());
}
else
{
console.log(result.data());
}
}
);
require_once('crest.php');
$result = CRest::call(
'imopenlines.crm.chat.get',
[
'CRM_ENTITY_TYPE' => 'lead',
'CRM_ENTITY' => 1205,
'ACTIVE_ONLY' => 'N',
]
);
print_r($result);
// client and ctx are already created — see the Go SDK section
res, err := client.Core().Call(ctx, "imopenlines.crm.chat.get", b24.Params{
"CRM_ENTITY_TYPE": "lead",
"CRM_ENTITY": 1205,
"ACTIVE_ONLY": "N",
}, b24.WithIdempotent())
if err != nil {
return fmt.Errorf("imopenlines.crm.chat.get: %w", err)
}
var items []struct {
ChatID b24.ID `json:"CHAT_ID"`
ConnectorID string `json:"CONNECTOR_ID"`
ConnectorTitle string `json:"CONNECTOR_TITLE"`
}
if err := json.Unmarshal(res.Result, &items); err != nil {
return fmt.Errorf("parse response: %w", err)
}
for _, it := range items {
fmt.Println(it.ChatID, it.ConnectorID)
}
Response Handling
HTTP Status: 200
{
"result": [
{
"CHAT_ID": "1763",
"CONNECTOR_ID": "livechat",
"CONNECTOR_TITLE": "Live Chat"
}
],
"time": {
"start": 1773758908,
"finish": 1773758908.592458,
"duration": 0.5924580097198486,
"processing": 0,
"date_start": "2026-03-17T17:48:28+01:00",
"date_finish": "2026-03-17T17:48:28+01:00",
"operating_reset_at": 1773759508,
"operating": 0
}
}
Returned Data
|
Name |
Description |
|
result |
List of chat objects (detailed description). Returns an empty array |
|
time |
Information about the request execution time |
Result Object
|
Name |
Description |
|
CHAT_ID |
Identifier of the chat |
|
CONNECTOR_ID |
Identifier of the connector |
|
CONNECTOR_TITLE |
Title of the connector |
Error Handling
HTTP Status: 400, 403
{
"error": "ERROR_ARGUMENT",
"error_description": "Argument 'CRM_ENTITY' is null or empty"
}
|
Name |
Description |
|
error |
String error code. It consists of digits, Latin letters, and underscores. It may arrive empty — in that case only |
|
error_description |
Error message for the developer. Do not show it to the end user without processing |
Possible Error Codes
|
Status |
Code |
Description |
Value |
|
|
|
Access denied! You don't have access to this action |
User does not have access to the CRM object |
|
|
|
Argument 'CRM_ENTITY_TYPE' is null or empty |
Required parameter |
|
|
|
Argument 'CRM_ENTITY' is null or empty |
Required parameter |
|
|
|
The value of an argument 'CRM_ENTITY' has an invalid type |
Parameter |
Statuses and System Error Codes
HTTP Status: 4xx, 5xx
The errors described below are returned by the REST API itself, not by the logic of a specific method. They can arrive in response to any method.
|
Status |
Code |
Description |
|
|
|
An internal server error has occurred. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support |
|
|
|
The server returned an unexpected response. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support |
|
|
|
The request intensity limit has been exceeded |
|
|
|
The method is blocked because the request resource intensity limit has been exceeded. The block is lifted automatically once the accumulated execution time of the method no longer exceeds the limit |
|
|
|
The request contains no authorization data: neither an access token nor a webhook code was passed |
|
|
|
Methods are called over the HTTPS protocol only |
|
|
|
The REST API is blocked due to overload. This is a manual individual block. To have it lifted, contact Bitrix24 technical support |
|
|
|
REST API access is not active for this account. In Bitrix24 Cloud, check the current plan or trial status: Vibe+ plans include REST API access, while Essentials plans do not. A webhook receives a different error message — |
|
|
|
No active webhook with the specified user identifier and secret code was found |
|
|
|
No method with this name was found. The name is misspelled, the method does not exist in the REST API, or it is unavailable without the required scope |
|
|
|
The request requires broader permissions than the token has: for a webhook these are the permissions granted to it, for an application it is the scope. For an application, the error message ends with |
|
|
|
The access token has expired |
|
|
|
The application is installed, but the Bitrix24 administrator has granted access to it only to specific users |
|
|
|
The public part of the site is closed. To open it on an on-premise installation, disable the "Temporary closure of the public part of the site" option. Path to the setting: Desktop > Settings > Product Settings > Module Settings > Main Module > Temporary closure of the public part of the site |