Add System Activity crm.activity.add

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Scope: crm

Who can execute the method: a user with permission to add activities

DEPRECATED

Method development has been discontinued. Use crm.activity.todo.add.

The crm.activity.add method creates a new system activity.

Method Parameters

Required parameters are marked with *

Name
type

Description

fields*
array

An array of values for the activity fields in the following structure:

fields:
        {
            "OWNER_TYPE_ID": 2, 
            "OWNER_ID": 102, 
            "TYPE_ID": 2, 
            "SUBJECT": "New Call",
        }
        

There is an additional field DISABLE_SENDING_MESSAGE_COPY. It is intended to forcibly disable sending a copy of the message to the recipient from MESSAGE_FROM. If the parameter is not filled or any value other than Y is specified, a copy will be sent. Example:

[
            'fields'=> array(
                'SETTINGS'=> array(
                    'DISABLE_SENDING_MESSAGE_COPY'=>'Y'
                )
            )
        ]
        

Parameter fields

Required parameters are marked with *

Field type

Description

OWNER_ID*
integer

Identifier of the CRM entity

OWNER_TYPE_ID*
integer

Identifier of the CRM object type

TYPE_ID*
crm_enum_activitytype

Type of the activity. To get available activity types, use the method crm.enum.activitytype.

To create an activity with the type "task", use the creation or modification method and specify the CRM entity in the UF_CRM_TASK field

ASSOCIATED_ENTITY_ID
integer

Identifier of the entity associated with the activity

COMMUNICATIONS*
crm_activity_communication

Description of communication

DEADLINE
datetime

Date and time of the activity's deadline. This field is not set directly; the value is taken from START_TIME for calls and meetings and from END_TIME for tasks

DESCRIPTION
string

Text description of the activity

DESCRIPTION_TYPE
crm_enum_contenttype

Description type

DIRECTION
crm_enum_activitydirection

Direction of the activity: incoming/outgoing. Relevant for calls and emails, not used for meetings

END_TIME
datetime

Activity completion time

FILES
diskfile

Files added to the activity

LOCATION
string

Location

NOTIFY_TYPE
crm_enum_activitynotifytype

Type of notification

ORIGINATOR_ID
string

Identifier of the data source, used only for linking to an external source

ORIGIN_ID
string

Identifier of the entity in the data source, used only for linking to an external source

ORIGIN_VERSION
string

Original version, used to protect data from accidental overwriting by an external system. If the data was imported and not modified in the external system, such data can be edited in CRM without fear that the next export will lead to data overwriting

PRIORITY
crm_enum_activitypriority

Priority

PROVIDER_DATA
string

Additional provider data

PROVIDER_GROUP_ID
string

Identifier of the provider group

PROVIDER_ID
string

Identifier of the provider

PROVIDER_TYPE_ID
string

Identifier of the provider type, status from the directory

PROVIDER_PARAMS
object

Additional provider parameters

RESPONSIBLE_ID*
user

Identifier of the user responsible for the activity

SETTINGS
object

Additional settings

START_TIME
datetime

Time when the activity starts

STATUS
crm_enum_activitystatus

Status of the activity

SUBJECT
string

Additional description of the activity

WEBDAV_ELEMENTS
diskfile

Added files. Deprecated, kept for compatibility

IS_INCOMING_CHANNEL
char

Flag indicating whether the activity was created from an incoming channel (Y/N)

Field Value Usage Options

For activities of type e-mail:

  • if the e-mail should not be sent, set the DIRECTION=2 and COMPLETED='N' parameters;
  • if it is necessary to mark e-mails as completed, perform an activity update by setting the completion flag.

Code Examples

How to Use Examples in Documentation

curl -X POST \
        -H "Content-Type: application/json" \
        -H "Accept: application/json" \
        -d '{"fields":{"OWNER_TYPE_ID":2,"OWNER_ID":102,"TYPE_ID":2,"COMMUNICATIONS":[{"VALUE":"+499832322323","ENTITY_ID":134,"ENTITY_TYPE_ID":3}],"SUBJECT":"New call","START_TIME":"2023-12-31T12:00:00+00:00","END_TIME":"2023-12-31T12:30:00+00:00","COMPLETED":"N","PRIORITY":3,"RESPONSIBLE_ID":1,"DESCRIPTION":"Important call","DESCRIPTION_TYPE":3,"DIRECTION":2,"FILES":[{"fileData":["example.jpg","base64_encoded_content_here"]}]} }' \
        https://**put_your_bitrix24_address**/rest/**put_your_user_id_here**/**put_your_webhook_here**/crm.activity.add
        
curl -X POST \
        -H "Content-Type: application/json" \
        -H "Accept: application/json" \
        -d '{"fields":{"OWNER_TYPE_ID":2,"OWNER_ID":102,"TYPE_ID":2,"COMMUNICATIONS":[{"VALUE":"+499832322323","ENTITY_ID":134,"ENTITY_TYPE_ID":3}],"SUBJECT":"New call","START_TIME":"2023-12-31T12:00:00+00:00","END_TIME":"2023-12-31T12:30:00+00:00","COMPLETED":"N","PRIORITY":3,"RESPONSIBLE_ID":1,"DESCRIPTION":"Important call","DESCRIPTION_TYPE":3,"DIRECTION":2,"FILES":[{"fileData":["example.jpg","base64_encoded_content_here"]}]},"auth":"**put_access_token_here**"}' \
        https://**put_your_bitrix24_address**/rest/crm.activity.add
        
// This snippet is an ES module: top-level await requires type="module" or a bundler.
        // $b24 is an already-initialized SDK instance (see the SDK "Get started" guide).
        import { Text } from '@bitrix24/b24jssdk'
        import type { B24Frame } from '@bitrix24/b24jssdk'
        
        declare const $b24: B24Frame
        
        try {
          const response = await $b24.actions.v2.call.make<number>({
            method: 'crm.activity.add',
            params: {
              fields: {
                OWNER_TYPE_ID: 2,
                OWNER_ID: 102,
                TYPE_ID: 2,
                COMMUNICATIONS: [
                  { VALUE: '+499832322323', ENTITY_ID: 134, ENTITY_TYPE_ID: 3 },
                ],
                SUBJECT: 'New call',
                START_TIME: '2023-12-31T12:00:00+00:00',
                END_TIME: '2023-12-31T12:30:00+00:00',
                COMPLETED: 'N',
                PRIORITY: 3,
                RESPONSIBLE_ID: 1,
                DESCRIPTION: 'Important call',
                DESCRIPTION_TYPE: 3,
                DIRECTION: 2,
                FILES: [
                  {
                    fileData: [
                      'example.jpg',
                      'base64_encoded_content_here',
                    ],
                  },
                ],
              },
            },
            requestId: Text.getUuidRfc4122()
          })
        
          // The payload is available only on a successful response
          if (!response.isSuccess) {
            console.error(response.getErrorMessages().join('; '))
          } else {
            const result = response.getData()!.result
            console.info('Created activity ID:', result)
          }
        } catch (error) {
          // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
          console.error(error)
        }
        
<!-- Load the SDK (UMD build); it is exposed as the global B24Js -->
        <script src="https://unpkg.com/@bitrix24/b24jssdk@1/dist/umd/index.min.js"></script>
        <script>
          async function addActivity() {
            try {
              // Initialize the SDK inside a Bitrix24 frame
              const $b24 = await B24Js.initializeB24Frame()
        
              const response = await $b24.actions.v2.call.make({
                method: 'crm.activity.add',
                params: {
                  fields: {
                    OWNER_TYPE_ID: 2,
                    OWNER_ID: 102,
                    TYPE_ID: 2,
                    COMMUNICATIONS: [
                      { VALUE: '+499832322323', ENTITY_ID: 134, ENTITY_TYPE_ID: 3 },
                    ],
                    SUBJECT: 'New call',
                    START_TIME: '2023-12-31T12:00:00+00:00',
                    END_TIME: '2023-12-31T12:30:00+00:00',
                    COMPLETED: 'N',
                    PRIORITY: 3,
                    RESPONSIBLE_ID: 1,
                    DESCRIPTION: 'Important call',
                    DESCRIPTION_TYPE: 3,
                    DIRECTION: 2,
                    FILES: [
                      {
                        fileData: [
                          'example.jpg',
                          'base64_encoded_content_here',
                        ],
                      },
                    ],
                  },
                },
                requestId: B24Js.Text.getUuidRfc4122()
              })
        
              // The payload is available only on a successful response
              if (!response.isSuccess) {
                console.error(response.getErrorMessages().join('; '))
                return
              }
        
              const result = response.getData().result
              console.info('Created activity ID:', result)
            } catch (error) {
              // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
              console.error(error)
            }
          }
        
          document.addEventListener('DOMContentLoaded', addActivity)
        </script>
        

        from datetime import datetime, timedelta
        
        from b24pysdk.errors import BitrixAPIError, BitrixSDKException
        
        try:
            bitrix_response = client.crm.activity.add(
                fields={
                    "OWNER_TYPE_ID": 2,
                    "OWNER_ID": 101,
                    "TYPE_ID": 2,
                    "SUBJECT": "Follow up with customer",
                    "START_TIME": datetime.now().isoformat(timespec="seconds"),
                    "END_TIME": (datetime.now() + timedelta(hours=1)).isoformat(timespec="seconds"),
                    "DEADLINE": (datetime.now() + timedelta(hours=1)).isoformat(timespec="seconds"),
                    "COMPLETED": "N",
                    "RESPONSIBLE_ID": 1,
                    "PRIORITY": 2,
                    "DESCRIPTION": "Discuss proposal details",
                    "DESCRIPTION_TYPE": 3,
                    "DIRECTION": 2,
                },
            ).response
            result = bitrix_response.result
            print(result)
        except BitrixAPIError as error:
            print(
                "Bitrix API error",
                f"error: {error.error}",
                f"error_description: {error.error_description}",
                sep="\n",
            )
        except BitrixSDKException as error:
            print(f"Bitrix SDK error: {error.message}")
        except Exception as error:
            print(f"Unexpected error: {error}")
        
try {
            $response = $b24Service
                ->core
                ->call(
                    'crm.activity.add',
                    [
                        'fields' => [
                            'OWNER_TYPE_ID'    => 2,
                            'OWNER_ID'         => 102,
                            'TYPE_ID'          => 2,
                            'COMMUNICATIONS'   => [
                                ['VALUE' => '+499832322323', 'ENTITY_ID' => 134, 'ENTITY_TYPE_ID' => 3]
                            ],
                            'SUBJECT'          => 'New call',
                            'START_TIME'       => '2023-12-31T12:00:00+00:00',
                            'END_TIME'         => '2023-12-31T12:30:00+00:00',
                            'COMPLETED'        => 'N',
                            'PRIORITY'         => 3,
                            'RESPONSIBLE_ID'   => 1,
                            'DESCRIPTION'      => 'Important call',
                            'DESCRIPTION_TYPE' => 3,
                            'DIRECTION'        => 2,
                            'FILES'            => [
                                [
                                    'fileData' => [
                                        'example.jpg',
                                        'base64_encoded_content_here'
                                    ]
                                ]
                            ]
                        ]
                    ]
                );
        
            $result = $response
                ->getResponseData()
                ->getResult();
        
            echo 'Success: ' . print_r($result, true);
            // The data processing logic you need
            processData($result);
        
        } catch (Throwable $e) {
            error_log($e->getMessage());
            echo 'Error adding activity: ' . $e->getMessage();
        }
        
BX24.callMethod(
            "crm.activity.add",
            {
                fields: {
                    "OWNER_TYPE_ID": 2,
                    "OWNER_ID": 102,
                    "TYPE_ID": 2,
                    "COMMUNICATIONS": [
                        { VALUE: "+499832322323", ENTITY_ID: 134, ENTITY_TYPE_ID: 3 }
                    ],
                    "SUBJECT": "New call",
                    "START_TIME": "2023-12-31T12:00:00+00:00", // Example date and time
                    "END_TIME": "2023-12-31T12:30:00+00:00", // Example date and time
                    "COMPLETED": "N",
                    "PRIORITY": 3,
                    "RESPONSIBLE_ID": 1,
                    "DESCRIPTION": "Important call",
                    "DESCRIPTION_TYPE": 3,
                    "DIRECTION": 2,
                    "FILES": [
                        {
                            fileData: [
                                "example.jpg", // File name
                                "base64_encoded_content_here" // File content in base64 format
                            ]
                        }
                    ]
                }
            },
            result => {
                if (result.error()) {
                    console.error(result.error());
                } else {
                    console.dir(result.data());
                }
            }
        );
        
require_once('crest.php');
        
        $result = CRest::call(
            'crm.activity.add',
            [
                'fields' => [
                    'OWNER_TYPE_ID' => 2,
                    'OWNER_ID' => 102,
                    'TYPE_ID' => 2,
                    'COMMUNICATIONS' => [
                        [
                            'VALUE' => '+499832322323',
                            'ENTITY_ID' => 134,
                            'ENTITY_TYPE_ID' => 3
                        ]
                    ],
                    'SUBJECT' => 'New call',
                    'START_TIME' => '2023-12-31T12:00:00+00:00', // Example date and time
                    'END_TIME' => '2023-12-31T12:30:00+00:00', // Example date and time
                    'COMPLETED' => 'N',
                    'PRIORITY' => 3,
                    'RESPONSIBLE_ID' => 1,
                    'DESCRIPTION' => 'Important call',
                    'DESCRIPTION_TYPE' => 3,
                    'DIRECTION' => 2,
                    'FILES' => [
                        [
                            'fileData' => [
                                'example.jpg', // File name
                                'base64_encoded_content_here' // File content in base64 format
                            ]
                        ]
                    ]
                ]
            ]
        );
        
        if (isset($result['error'])) {
            echo 'Error: ' . $result['error_description'];
        } else {
            echo '<PRE>';
            print_r($result['result']);
            echo '</PRE>';
        }
        
// client and ctx are already created — see the Go SDK section
        res, err := client.Core().Call(ctx, "crm.activity.add", b24.Params{
        	"fields": b24.Params{
        		"OWNER_TYPE_ID": 2,
        		"OWNER_ID":      102,
        		"TYPE_ID":       2,
        		"COMMUNICATIONS": []b24.Params{
        			{
        				"VALUE":          "+499832322323",
        				"ENTITY_ID":      134,
        				"ENTITY_TYPE_ID": 3,
        			},
        		},
        		"SUBJECT":          "New Call",
        		"START_TIME":       "2023-12-31T12:00:00+00:00",
        		"END_TIME":         "2023-12-31T12:30:00+00:00",
        		"COMPLETED":        "N",
        		"PRIORITY":         3,
        		"RESPONSIBLE_ID":   1,
        		"DESCRIPTION":      "Important call",
        		"DESCRIPTION_TYPE": 3,
        		"DIRECTION":        2,
        		"FILES": []b24.Params{
        			{
        				"fileData": []string{"example.jpg", "base64_encoded_content_here"},
        			},
        		},
        	},
        })
        if err != nil {
        	return fmt.Errorf("crm.activity.add: %w", err)
        }
        
        var newID b24.ID
        if err := json.Unmarshal(res.Result, &newID); err != nil {
        	return fmt.Errorf("parse response: %w", err)
        }
        fmt.Println("id:", newID)
        

Response Handling

HTTP status: 200

{
            "result": 999,
            "time": {
                "start": 1712132792.910734,
                "finish": 1712132793.530359,
                "duration": 0.6196250915527344,
                "processing": 0.032338857650756836,
                "date_start": "2024-04-03T10:26:32+02:00",
                "date_finish": "2024-04-03T10:26:33+02:00",
                "operating_reset_at": 1705765533,
                "operating": 3.3076241016387939
            }
        }
        

Returned Data

Name
type

Description

result
integer

Activity identifier in the timeline

time
time

Information about the request execution time

Error Handling

HTTP status: 400

{
            "error": "",
            "error_description": "Access denied."
        }
        

Name
type

Description

error
string

String error code. It consists of digits, Latin letters, and underscores. It may arrive empty — in that case only error_description shows the reason

error_description
string

Error message for the developer. Do not show it to the end user without processing

Possible Error Codes

Code

Description

The field SUBJECT is not defined or empty

The SUBJECT field is not set

The field RESPONSIBLE_ID is not defined or invalid

The RESPONSIBLE_ID field is not set

The field TYPE_ID is not defined or invalid

The TYPE_ID field is not set

The field COMMUNICATIONS is not defined or invalid

The COMMUNICATIONS field is not set

The only one communication is allowed for activity of specified type

More than one contact is specified

Could not build binding. Please ensure that owner info and communications are defined correctly

Connections for the activity are not specified

  • Email send error. Failed to load module "subscribe"
  • Email send error. Invalid data
  • Email send error. Invalid email is specified
  • Email send error. "From" is not found
  • Email send error. "To" is not found
  • Email send error. Failed to add posting. Please see details below
  • Email send error. Failed to save posting file. Please see details below
  • Email send error. Failed to update activity
  • Email send error. General error

Errors related to "email" activities

The custom activity without provider is not supported in current context

The activity type is not supported in the specified context

Use crm.activity.configurable.add for this activity provider

Incorrect method call for configurable activity

Access denied

No permission to add entity in CRM

Application context required

Incorrect PROVIDER_ID parameter for the activity created in the application context

Statuses and System Error Codes

HTTP Status: 4xx, 5xx

The errors described below are returned by the REST API itself, not by the logic of a specific method. They can arrive in response to any method.

Status

Code
Error Message

Description

500

INTERNAL_SERVER_ERROR
Internal server error

An internal server error has occurred. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support

500

ERROR_UNEXPECTED_ANSWER
Server returned an unexpected response

The server returned an unexpected response. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support

503

QUERY_LIMIT_EXCEEDED
Too many requests

The request intensity limit has been exceeded

429

OPERATION_TIME_LIMIT
Method is blocked due to operation time limit

The method is blocked because the request resource intensity limit has been exceeded. The block is lifted automatically once the accumulated execution time of the method no longer exceeds the limit

401

NO_AUTH_FOUND
Wrong authorization data

The request contains no authorization data: neither an access token nor a webhook code was passed

401

INVALID_REQUEST
Https required

Methods are called over the HTTPS protocol only

401

OVERLOAD_LIMIT
REST API is blocked due to overload

The REST API is blocked due to overload. This is a manual individual block. To have it lifted, contact Bitrix24 technical support

401

ACCESS_DENIED
REST is available only on commercial plans

REST API access is not active for this account. In Bitrix24 Cloud, check the current plan or trial status: Vibe+ plans include REST API access, while Essentials plans do not. A webhook receives a different error message — REST is available only by subscription

401

INVALID_CREDENTIALS
Invalid request credentials

No active webhook with the specified user identifier and secret code was found

404

ERROR_METHOD_NOT_FOUND
Method not found!

No method with this name was found. The name is misspelled, the method does not exist in the REST API, or it is unavailable without the required scope

401

insufficient_scope
The request requires higher privileges than provided by the webhook token

The request requires broader permissions than the token has: for a webhook these are the permissions granted to it, for an application it is the scope. For an application, the error message ends with provided by the access token

401

expired_token
The access token provided has expired

The access token has expired

401

user_access_error
The user does not have access to the application

The application is installed, but the Bitrix24 administrator has granted access to it only to specific users

403

PORTAL_DELETED
Portal was deleted

The public part of the site is closed. To open it on an on-premise installation, disable the "Temporary closure of the public part of the site" option. Path to the setting: Desktop > Settings > Product Settings > Module Settings > Main Module > Temporary closure of the public part of the site

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