Find Users im.search.user.list

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Scope: im

Who can execute the method: any user

The method im.search.user.list allows you to search for users by first name, last name, job title, and department.

Method Parameters

Required parameters are marked with *

Name
Type

Description

FIND*
string

Search phrase. The minimum number of characters for the search is 2

BUSINESS
string

Search only among business users.

Allowed values:

  • Y — yes
  • N — no

Default value is N

OFFSET
integer

Offset for the user selection. Default is 0

LIMIT
integer

Number of items in the selection. Default is 10. Maximum value is 50

Code Examples

How to Use Examples in Documentation

curl -X POST \
          -H "Content-Type: application/json" \
          -H "Accept: application/json" \
          -d '{"FIND":"John","BUSINESS":"N","OFFSET":0,"LIMIT":10}' \
          https://**put_your_bitrix24_address**/rest/**put_your_user_id_here**/**put_your_webhook_here**/im.search.user.list
        
curl -X POST \
          -H "Content-Type: application/json" \
          -H "Accept: application/json" \
          -d '{"FIND":"John","BUSINESS":"N","OFFSET":0,"LIMIT":10,"auth":"**put_access_token_here**"}' \
          https://**put_your_bitrix24_address**/rest/im.search.user.list
        
// This snippet is an ES module: top-level await requires type="module" or a bundler.
        // $b24 is an already-initialized SDK instance (see the SDK "Get started" guide).
        import { Text } from '@bitrix24/b24jssdk'
        import type { B24Frame, ISODate } from '@bitrix24/b24jssdk'
        
        declare const $b24: B24Frame
        
        // Shape of each user returned in result[]
        type UserResult = {
          id: number
          name: string
          first_name: string
          last_name: string
          work_position: string
          color: string
          avatar: string | null
          gender: string
          birthday: string | false
          extranet: boolean
          network: boolean
          bot: boolean
          connector: boolean
          external_auth_id: string
          status: string
          idle: ISODate | false
          last_activity_date: ISODate | false
          mobile_last_date: ISODate | false
          departments: number[]
          absent: ISODate | false
          phones: {
            work_phone: string
            personal_mobile: string
            inner_phone: string
          } | false
        }
        
        try {
          // use a list helper: $b24.actions.v2.callList.make() returns every record as one
          // array, $b24.actions.v2.fetchList.make() yields them in chunks (async generator).
          const response = await $b24.actions.v2.call.make<UserResult[]>({
            method: 'im.search.user.list',
            params: {
              FIND: 'Ivan',
              BUSINESS: 'N',
              OFFSET: 0,
              LIMIT: 10,
            },
            requestId: Text.getUuidRfc4122()
          })
        
          // The payload is available only on a successful response
          if (!response.isSuccess) {
            console.error(response.getErrorMessages().join('; '))
          } else {
            const result = response.getData()!.result
            console.info('Found users:', result.length, result[0]?.name)
          }
        } catch (error) {
          // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
          console.error(error)
        }
        
<!-- Load the SDK (UMD build); it is exposed as the global B24Js -->
        <script src="https://unpkg.com/@bitrix24/b24jssdk@1/dist/umd/index.min.js"></script>
        <script>
          async function searchUserList() {
            try {
              // Initialize the SDK inside a Bitrix24 frame
              const $b24 = await B24Js.initializeB24Frame()
        
              // use a list helper: $b24.actions.v2.callList.make() returns every record as one
              // array, $b24.actions.v2.fetchList.make() yields them in chunks (async generator).
              const response = await $b24.actions.v2.call.make({
                method: 'im.search.user.list',
                params: {
                  FIND: 'Ivan',
                  BUSINESS: 'N',
                  OFFSET: 0,
                  LIMIT: 10,
                },
                requestId: B24Js.Text.getUuidRfc4122()
              })
        
              // The payload is available only on a successful response
              if (!response.isSuccess) {
                console.error(response.getErrorMessages().join('; '))
                return
              }
        
              const result = response.getData().result
              console.info('Found users:', result.length, result[0]?.name)
            } catch (error) {
              // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
              console.error(error)
            }
          }
        
          document.addEventListener('DOMContentLoaded', searchUserList)
        </script>
        
from b24pysdk.errors import BitrixAPIError, BitrixSDKException
        
        try:
            bitrix_response = client.im.search.user.list(
                find="Klaus",
                business=False,
                offset=0,
                limit=10,
            ).response
            result = bitrix_response.result
            print(result)
        except BitrixAPIError as error:
            print(
                "Bitrix API error",
                f"error: {error.error}",
                f"error_description: {error.error_description}",
                sep="\n",
            )
        except BitrixSDKException as error:
            print(f"Bitrix SDK error: {error.message}")
        except Exception as error:
            print(f"Unexpected error: {error}")
        
try {
            $response = $b24Service->core->call(
                'im.search.user.list',
                [
                    'FIND' => 'John',
                    'BUSINESS' => 'N',
                    'OFFSET' => 0,
                    'LIMIT' => 10,
                ]
            );
        
            $result = $response->getResponseData()->getResult();
        
            if ($result->error()) {
                echo 'Error: ' . $result->error();
            } else {
                var_dump($result->data());
            }
        } catch (Throwable $exception) {
            echo $exception->getMessage();
        }
        
BX24.callMethod(
            'im.search.user.list',
            {
                FIND: 'John',
                BUSINESS: 'N',
                OFFSET: 0,
                LIMIT: 10,
            },
            function(result) {
                if (result.error()) {
                    console.error(result.error().ex);
                } else {
                    console.log(result.data(), result.total(), result.next());
                }
            }
        );
        
require_once('crest.php');
        
        $result = CRest::call(
            'im.search.user.list',
            [
                'FIND' => 'John',
                'BUSINESS' => 'N',
                'OFFSET' => 0,
                'LIMIT' => 10,
            ]
        );
        
        if (!empty($result['error'])) {
            echo 'Error: ' . $result['error_description'];
        } else {
            var_dump($result['result']);
        }
        
// client and ctx are already created — see the Go SDK section
        res, err := client.Core().Call(ctx, "im.search.user.list", b24.Params{
        	"FIND":     "John",
        	"BUSINESS": "N",
        	"OFFSET":   0,
        	"LIMIT":    10,
        }, b24.WithIdempotent())
        if err != nil {
        	return fmt.Errorf("im.search.user.list: %w", err)
        }
        
        // The response arrives as json.RawMessage — unmarshal it
        // into a struct matching the response shape shown below on this page.
        fmt.Printf("%s\n", res.Result)
        

Response Handling

HTTP Status: 200

{
            "result": {
                "103": {
                    "id": 103,
                    "name": "Emily Smith",
                    "first_name": "Emily",
                    "last_name": "Smith",
                    "work_position": "IT Department Head",
                    "color": "#4ba984",
                    "avatar": "https://example.bitrix24.com/upload/main/avatar.png",
                    "gender": "F",
                    "birthday": "08-03",
                    "extranet": false,
                    "network": false,
                    "bot": false,
                    "connector": false,
                    "external_auth_id": "socservices",
                    "status": "online",
                    "idle": false,
                    "last_activity_date": "2026-03-04T15:40:56+01:00",
                    "mobile_last_date": false,
                    "departments": [1, 7],
                    "absent": false,
                    "phones": {
                        "work_phone": "19123456789",
                        "personal_mobile": "12123456789",
                        "inner_phone": "78"
                    }
                }
            },
            "total": 2,
            "time": {
                "start": 1772628089,
                "finish": 1772628089.061656,
                "duration": 0.06165599822998047,
                "processing": 0,
                "date_start": "2026-03-04T15:41:29+01:00",
                "date_finish": "2026-03-04T15:41:29+01:00",
                "operating_reset_at": 1772628689,
                "operating": 0
            }
        }
        

Returned Data

Name
Type

Description

result
object

Found users. The key of each element equals the user identifier. If nothing is found, the method returns an empty array.

The structure of the user object is described in detail below

total
integer

Total number of found users

next
integer

Offset for the next page. This field is returned if there is a next page

time
time

Information about the request execution time

User Object

Name
Type

Description

id
integer

User identifier

name
string

User's full name

first_name
string

User's first name

last_name
string

User's last name

work_position
string

User's job title

color
string

User's color in HEX format

avatar
string
null

Link to the user's avatar

gender
string

User's gender: M or F

birthday
string
boolean

Birthday in DD-MM format or false

extranet
boolean

Indicator of extranet user

network
boolean

Indicator of Bitrix24 Network user

bot
boolean

Indicator of bot user

connector
boolean

Indicator of open channels connector user

external_auth_id
string

External authorization identifier

status
string

Current status of the user

idle
string
boolean

Time of transition to "Away" status in ISO 8601 (RFC3339) format or false

last_activity_date
string
boolean

Time of last activity in ISO 8601 (RFC3339) format or false

mobile_last_date
string
boolean

Time of last mobile activity in ISO 8601 (RFC3339) format or false

departments
array

Array of department identifiers

absent
string
boolean

Date of absence end in ISO 8601 (RFC3339) format or false

phones
object

User's phones or false.

The structure of the object is described in detail below

Phones Object

Name
Type

Description

work_phone
string

Work phone

personal_mobile
string

Mobile phone

inner_phone
string

Internal phone

Error Handling

HTTP Status: 400

{
            "error": "FIND_SHORT",
            "error_description": "Too short a search phrase."
        }
        

Name
type

Description

error
string

String error code. It consists of digits, Latin letters, and underscores. It may arrive empty — in that case only error_description shows the reason

error_description
string

Error message for the developer. Do not show it to the end user without processing

Possible Error Codes

Code

Description

Value

FIND_SHORT

Too short a search phrase

The search phrase is not provided or is too short for the internal search filter

Statuses and System Error Codes

HTTP Status: 4xx, 5xx

The errors described below are returned by the REST API itself, not by the logic of a specific method. They can arrive in response to any method.

Status

Code
Error Message

Description

500

INTERNAL_SERVER_ERROR
Internal server error

An internal server error has occurred. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support

500

ERROR_UNEXPECTED_ANSWER
Server returned an unexpected response

The server returned an unexpected response. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support

503

QUERY_LIMIT_EXCEEDED
Too many requests

The request intensity limit has been exceeded

429

OPERATION_TIME_LIMIT
Method is blocked due to operation time limit

The method is blocked because the request resource intensity limit has been exceeded. The block is lifted automatically once the accumulated execution time of the method no longer exceeds the limit

401

NO_AUTH_FOUND
Wrong authorization data

The request contains no authorization data: neither an access token nor a webhook code was passed

401

INVALID_REQUEST
Https required

Methods are called over the HTTPS protocol only

401

OVERLOAD_LIMIT
REST API is blocked due to overload

The REST API is blocked due to overload. This is a manual individual block. To have it lifted, contact Bitrix24 technical support

401

ACCESS_DENIED
REST is available only on commercial plans

REST API access is not active for this account. In Bitrix24 Cloud, check the current plan or trial status: Vibe+ plans include REST API access, while Essentials plans do not. A webhook receives a different error message — REST is available only by subscription

401

INVALID_CREDENTIALS
Invalid request credentials

No active webhook with the specified user identifier and secret code was found

404

ERROR_METHOD_NOT_FOUND
Method not found!

No method with this name was found. The name is misspelled, the method does not exist in the REST API, or it is unavailable without the required scope

401

insufficient_scope
The request requires higher privileges than provided by the webhook token

The request requires broader permissions than the token has: for a webhook these are the permissions granted to it, for an application it is the scope. For an application, the error message ends with provided by the access token

401

expired_token
The access token provided has expired

The access token has expired

401

user_access_error
The user does not have access to the application

The application is installed, but the Bitrix24 administrator has granted access to it only to specific users

403

PORTAL_DELETED
Portal was deleted

The public part of the site is closed. To open it on an on-premise installation, disable the "Temporary closure of the public part of the site" option. Path to the setting: Desktop > Settings > Product Settings > Module Settings > Main Module > Temporary closure of the public part of the site

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