Overview of Events When Working with Calls
Events allow applications to respond to changes in almost real-time: receiving notifications when a call is initiated, when a conversation starts, or when it ends.
Detailed information on working with events is described in the article Concept and Benefits of Event Processing.
Quick navigation: all events
How to Receive Events
You can subscribe to call events through:
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application and the method event.bind
An example of a handler for the event is described in the article How to Test Your Handler for Processing Bitrix24 Events.
Server Availability for Sending and Receiving Events
The event handler server must be accessible from the outside. To configure the accessibility of the event handler server and application, refer to the article Required network access.
For cloud Bitrix24, no additional configuration is required. For on-premise Bitrix24, configure accessibility on the server or hosting according to the article Required network access.
Overview of Events
Scope:
telephonyWho can subscribe: any user
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Event |
Triggered by |
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When a call is manually initialized or through the methods voximplant.callback.start, voximplant.infocall.startwithsound, voximplant.infocall.startwithtext, telephony.externalcall.register |
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When a conversation starts: when the operator answers an incoming call and when the subscriber answers an outgoing call |
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When a conversation ends and is recorded in history or through the method telephony.externalcall.finish |