Overview of Events in Telephony

Events allow applications to respond to changes almost in real-time: receiving notifications when a call is initiated through the CRM object or upon a request for a callback from the CRM widget.

Detailed work with events is described in the article Concept and Benefits of Event Processing.

Quick navigation: all events

How to Receive Events

You can subscribe to the event OnExternalCallBackStart via:

You can subscribe to the event OnExternalCallStart only through the application and the method event.bind.

An example of a handler code for the event is described in the article How to Test Your Handler for Bitrix24 Event Processing.

Server Availability for Sending and Receiving Events

The event handler server must be accessible from the outside. To configure the accessibility of the event handler server and application, refer to the article Required network access.

For cloud Bitrix24, no additional configuration is required. For on-premise Bitrix24, configure accessibility on the server or hosting according to the article Required network access.

Overview of Events

Scope: telephony

Who can subscribe: any user

Event

Triggered by

OnExternalCallStart

When clicking on a phone number in CRM entities to make an outgoing call

OnExternalCallBackStart

When filling out the CRM callback form
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