Rate Employee Performance in the imopenlines.session.head.vote Dialog

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Scope: imopenlines

Who can execute the method: a manager with evaluation rights in the line settings

The method imopenlines.session.head.vote saves the manager's rating and comment for a completed dialog.

Method Parameters

Required parameters are marked with *

Name `type`	Description
SESSION_ID* `integer`	Session identifier. The identifier can be obtained using the imopenlines.session.history.get method in the `sessionId` field
RATING `integer`	Manager's rating. Pass a value from `1` to `5`
COMMENT `string`	Manager's comment on the rating

At least one of the parameters must be provided: RATING or COMMENT.

Code Examples

How to Use Examples in Documentation

cURL (Webhook)

cURL (OAuth)

PHP

BX24.js

PHP CRest

curl -X POST \
          -H "Content-Type: application/json" \
          -H "Accept: application/json" \
          -d '{"SESSION_ID":1743,"RATING":5,"COMMENT":"Excellent handling"}' \
          https://your-domain.bitrix24.com/rest/1/webhook_key/imopenlines.session.head.vote.json

curl -X POST \
          -H "Content-Type: application/json" \
          -H "Accept: application/json" \
          -d '{"SESSION_ID":1743,"RATING":5,"COMMENT":"Excellent handling","auth":"<access_token>"}' \
          https://your-domain.bitrix24.com/rest/imopenlines.session.head.vote.json

try {
            const response = await $b24.callMethod(
                'imopenlines.session.head.vote',
                {
                    SESSION_ID: 1743,
                    RATING: 5,
                    COMMENT: 'Excellent handling',
                }
            );
        
            const { result } = response.getData();
            console.log(result);
        } catch (error) {
            console.error(error);
        }

try {
            $response = $b24Service
                ->core
                ->call(
                    'imopenlines.session.head.vote',
                    [
                        'SESSION_ID' => 1743,
                        'RATING' => 5,
                        'COMMENT' => 'Excellent handling',
                    ]
                );
        
            $result = $response
                ->getResponseData()
                ->getResult();
        
            if ($result->error()) {
                echo 'Error: ' . $result->error();
            } else {
                echo 'Success: ' . print_r($result->data(), true);
            }
        } catch (Throwable $exception) {
            error_log($exception->getMessage());
            echo 'Error voting as head: ' . $exception->getMessage();
        }

BX24.callMethod(
            'imopenlines.session.head.vote',
            {
                SESSION_ID: 1743,
                RATING: 5,
                COMMENT: 'Excellent handling',
            },
            function(result) {
                if (result.error()) {
                    console.error(result.error().ex);
                } else {
                    console.log(result.data());
                }
            }
        );

require_once('crest.php');
        
        $result = CRest::call(
            'imopenlines.session.head.vote',
            [
                'SESSION_ID' => 1743,
                'RATING' => 5,
                'COMMENT' => 'Excellent handling',
            ]
        );
        
        if (!empty($result['error'])) {
            echo 'Error: ' . $result['error_description'];
        } else {
            echo 'Success: ' . print_r($result['result'], true);
        }

Response Handling

HTTP Status: 200

{
            "result": true,
            "time": {
                "start": 1773681878,
                "finish": 1773681878.850923,
                "duration": 0.8509230613708496,
                "processing": 0,
                "date_start": "2026-03-16T20:24:38+01:00",
                "date_finish": "2026-03-16T20:24:38+01:00",
                "operating_reset_at": 1773682478,
                "operating": 0
            }
        }

Returned Data

Name `type`	Description
result `boolean`	Returns `true` if the rating is saved
time `time`	Information about the request execution time

Error Handling

HTTP Status: 400

{
            "error": "EMPTY_VOTE_PARAMS",
            "error_description": "At least one of the parameters RATING or COMMENT must be specified"
        }

Name `type`	Description
error `string`	String error code. It may consist of digits, Latin letters, and underscores
error_description `error_description`	Textual description of the error. The description is not intended to be shown to the end user in its raw form

Possible Error Codes

Status	Code	Description	Value
`400`	`EMPTY_SESSION_ID`	Session ID can't be empty	`SESSION_ID` not provided or value `<= 0`
`400`	`EMPTY_VOTE_PARAMS`	At least one of the parameters RATING or COMMENT must be specified	Both `RATING` and `COMMENT` not provided
`400`	`ACCESS_DENIED`	You cannot open this conversation as you do not have sufficient rights	The current user cannot rate the specified session

Statuses and System Error Codes

HTTP Status: 20x, 40x, 50x

The errors described below may occur when calling any method.

Status	Code Error Message	Description
`500`	`INTERNAL_SERVER_ERROR` Internal server error	An internal server error has occurred. Please contact the server administrator or Bitrix24 technical support
`500`	`ERROR_UNEXPECTED_ANSWER` Server returned an unexpected response	An internal server error has occurred. Please contact the server administrator or Bitrix24 technical support
`503`	`QUERY_LIMIT_EXCEEDED` Too many requests	The request intensity limit has been exceeded
`405`	`ERROR_BATCH_METHOD_NOT_ALLOWED` Method is not allowed for batch usage	The current method is not permitted for calls using batch
`400`	`ERROR_BATCH_LENGTH_EXCEEDED` Max batch length exceeded	The maximum length of parameters passed to the batch method has been exceeded
`401`	`NO_AUTH_FOUND` Wrong authorization data	Invalid access token or webhook code
`400`	`INVALID_REQUEST` Https required	The HTTPS protocol is required for method calls
`503`	`OVERLOAD_LIMIT` REST API is blocked due to overload	The REST API is blocked due to overload. This is a manual individual block; please contact Bitrix24 technical support to lift it
`403`	`ACCESS_DENIED` REST API is available only on commercial plans	The REST API is only available on commercial plans
`403`	`INVALID_CREDENTIALS` Invalid request credentials	The user associated with the access token or webhook used to call the method lacks the necessary permissions
`404`	`ERROR_MANIFEST_IS_NOT_AVAILABLE` Manifest is not available	The manifest is not available
`403`	`insufficient_scope` The request requires higher privileges than provided by the webhook token	The request requires higher privileges than those provided by the webhook token
`401`	`expired_token` The access token provided has expired	The provided access token has expired
`403`	`user_access_error` The user does not have access to the application	The user does not have access to the application. This means that the application is installed, but the portal administrator has restricted access to this application to specific users only
`500`	`PORTAL_DELETED` Portal was deleted	The public part of the site is closed. To open the public part of the site on an on-premise installation, disable the "Temporary closure of the public part of the site" option. Path to the setting: Desktop > Settings > Product Settings > Module Settings > Main Module > Temporary closure of the public part of the site

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Rate Employee Performance in the imopenlines.session.head.vote Dialog

Method ParametersMethod Parameters

Code ExamplesCode Examples

Response HandlingResponse Handling

Returned DataReturned Data

Error HandlingError Handling

Possible Error CodesPossible Error Codes

Statuses and System Error CodesStatuses and System Error Codes

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