Transfer a dialog to another operator or to another line imopenlines.operator.transfer

If you are developing integrations for Bitrix24 using AI tools (Codex, Claude Code, Cursor), connect to the MCP server so that the assistant can utilize the official REST documentation.

Scope: imopenlines

Who can execute the method: any user with dialog permissions

The method imopenlines.operator.transfer transfers a dialog to another operator or to the queue of another open line.

Method Parameters

Required parameters are marked with *

Name `type`	Description
CHAT_ID* `integer`	Identifier of the open line chat. The identifier can be obtained using the imopenlines.session.open or imopenlines.dialog.get methods.
TRANSFER_ID `string`\|`integer`	Universal parameter for transferring the dialog. Allowed formats: `USER_ID` of the employee or the string `queue<QUEUE_ID>`. The user identifier can be obtained using the user.get and user.search methods, and the queue identifier can be obtained using the imopenlines.config.list.get method.
USER_ID `integer`	Identifier of the operator to whom the dialog should be transferred. The user identifier can be obtained using the user.get and user.search methods.
QUEUE_ID `integer`	Identifier of the line to which the dialog should be transferred. `QUEUE_ID` can be obtained using the imopenlines.config.list.get method from the `ID` field.

It is recommended to pass only one parameter: TRANSFER_ID, USER_ID, or QUEUE_ID.

Code Examples

How to Use Examples in Documentation

cURL (Webhook)

cURL (OAuth)

PHP

BX24.js

PHP CRest

curl -X POST \
          -H "Content-Type: application/json" \
          -H "Accept: application/json" \
          -d '{"CHAT_ID":2043,"USER_ID":15}' \
          https://your-domain.bitrix24.com/rest/1/webhook_key/imopenlines.operator.transfer.json

curl -X POST \
          -H "Content-Type: application/json" \
          -H "Accept: application/json" \
          -d '{"CHAT_ID":2043,"USER_ID":15,"auth":"<access_token>"}' \
          https://your-domain.bitrix24.com/rest/imopenlines.operator.transfer.json

try {
            const response = await $b24.callMethod(
                'imopenlines.operator.transfer',
                {
                    CHAT_ID: 2043,
                    USER_ID: 15,
                }
            );
        
            const { result } = response.getData();
            console.log(result);
        } catch (error) {
            console.error(error);
        }

try {
            $response = $b24Service
                ->core
                ->call(
                    'imopenlines.operator.transfer',
                    [
                        'CHAT_ID' => 2043,
                        'USER_ID' => 15,
                    ]
                );
        
            $result = $response
                ->getResponseData()
                ->getResult();
        
            if ($result->error()) {
                echo 'Error: ' . $result->error();
            } else {
                echo 'Success: ' . print_r($result->data(), true);
            }
        } catch (Throwable $exception) {
            error_log($exception->getMessage());
            echo 'Error transferring dialog: ' . $exception->getMessage();
        }

BX24.callMethod(
            'imopenlines.operator.transfer',
            {
                CHAT_ID: 2043,
                USER_ID: 15,
            },
            function(result) {
                if (result.error()) {
                    console.error(result.error().ex);
                } else {
                    console.log(result.data());
                }
            }
        );

require_once('crest.php');
        
        $result = CRest::call(
            'imopenlines.operator.transfer',
            [
                'CHAT_ID' => 2043,
                'USER_ID' => 15,
            ]
        );
        
        if (!empty($result['error'])) {
            echo 'Error: ' . $result['error_description'];
        } else {
            echo 'Success: ' . print_r($result['result'], true);
        }

Response Handling

HTTP Status: 200

{
            "result": true,
            "time": {
                "start": 1773663032,
                "finish": 1773663032.493037,
                "duration": 0.49303698539733887,
                "processing": 0,
                "date_start": "2026-03-16T15:10:32+02:00",
                "date_finish": "2026-03-16T15:10:32+02:00",
                "operating_reset_at": 1773663632,
                "operating": 0
            }
        }

Returned Data

Name `type`	Description
result `boolean`	Returns `true` if the dialog was successfully transferred.
time `time`	Information about the execution time of the request.

Error Handling

HTTP Status: 400

{
            "error": "TRANSFER_ID_EMPTY",
            "error_description": "Queue ID or User ID can't be empty"
        }

Name `type`	Description
error `string`	String error code. It may consist of digits, Latin letters, and underscores
error_description `error_description`	Textual description of the error. The description is not intended to be shown to the end user in its raw form

Possible Error Codes

Status	Code	Description	Value
`400`	`CHAT_ID_EMPTY`	Chat ID can't be empty	`CHAT_ID` not provided or value is `<= 0`
`400`	`USER_ID_EMPTY`	User ID can't be empty	Empty or invalid `USER_ID` provided
`400`	`QUEUE_ID_EMPTY`	QUEUE ID can't be empty	Empty or invalid `QUEUE_ID` provided
`400`	`TRANSFER_ID_EMPTY`	Queue ID or User ID can't be empty	`TRANSFER_ID`, `USER_ID`, and `QUEUE_ID` not provided
`400`	`OPERATOR_WRONG`	You cannot redirect to this operator	The target operator or line is unavailable for transferring the current dialog.

Statuses and System Error Codes

HTTP Status: 20x, 40x, 50x

The errors described below may occur when calling any method.

Status	Code Error Message	Description
`500`	`INTERNAL_SERVER_ERROR` Internal server error	An internal server error has occurred. Please contact the server administrator or Bitrix24 technical support
`500`	`ERROR_UNEXPECTED_ANSWER` Server returned an unexpected response	An internal server error has occurred. Please contact the server administrator or Bitrix24 technical support
`503`	`QUERY_LIMIT_EXCEEDED` Too many requests	The request intensity limit has been exceeded
`405`	`ERROR_BATCH_METHOD_NOT_ALLOWED` Method is not allowed for batch usage	The current method is not permitted for calls using batch
`400`	`ERROR_BATCH_LENGTH_EXCEEDED` Max batch length exceeded	The maximum length of parameters passed to the batch method has been exceeded
`401`	`NO_AUTH_FOUND` Wrong authorization data	Invalid access token or webhook code
`400`	`INVALID_REQUEST` Https required	The HTTPS protocol is required for method calls
`503`	`OVERLOAD_LIMIT` REST API is blocked due to overload	The REST API is blocked due to overload. This is a manual individual block; please contact Bitrix24 technical support to lift it
`403`	`ACCESS_DENIED` REST API is available only on commercial plans	The REST API is only available on commercial plans
`403`	`INVALID_CREDENTIALS` Invalid request credentials	The user associated with the access token or webhook used to call the method lacks the necessary permissions
`404`	`ERROR_MANIFEST_IS_NOT_AVAILABLE` Manifest is not available	The manifest is not available
`403`	`insufficient_scope` The request requires higher privileges than provided by the webhook token	The request requires higher privileges than those provided by the webhook token
`401`	`expired_token` The access token provided has expired	The provided access token has expired
`403`	`user_access_error` The user does not have access to the application	The user does not have access to the application. This means that the application is installed, but the portal administrator has restricted access to this application to specific users only
`500`	`PORTAL_DELETED` Portal was deleted	The public part of the site is closed. To open the public part of the site on an on-premise installation, disable the "Temporary closure of the public part of the site" option. Path to the setting: Desktop > Settings > Product Settings > Module Settings > Main Module > Temporary closure of the public part of the site

Continue Learning

Mark the dialogue as "spam"

Overview of methods

Transfer a dialog to another operator or to another line imopenlines.operator.transfer

Method ParametersMethod Parameters

Code ExamplesCode Examples

Response HandlingResponse Handling

Returned DataReturned Data

Error HandlingError Handling

Possible Error CodesPossible Error Codes

Statuses and System Error CodesStatuses and System Error Codes

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