Register Offline Event Queue Processing Errors event.offline.error

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Scope: basic

Who can execute the method: administrator

The event.offline.error method marks records of a reserved offline event batch as erroneous. Such records are released from the reservation and are no longer included in the regular output of event.offline.get. You can retrieve them with the event.offline.get method with the error=1 parameter.

In cloud Bitrix24, the batch reservation mode depends on the plan: check its availability using the feature.get method with the code rest_offline_extended. In on-premise Bitrix24, the mode is always available, and feature.get returns the string <language>_selfhosted instead of Y, for example, en_selfhosted.

The method works only in the context of authorizing the application. Permissions for event methods are described in the Access Permissions section.

Method Parameters

Required parameters are marked with *

Name
type

Description

process_id*
string

Identifier of the reserved event batch. It is returned by the event.offline.get method when called with the clear=0 parameter

message_id*
array

Array of MESSAGE_ID field values from the event.offline.get response — the keys of the records to mark as erroneous. A key is a string of 32 characters. The method does not check the length: with an invalid key, the record is not found and no error is returned. The method does not change records that are already marked as erroneous. If you pass an empty array, the method returns true and changes nothing

auth_connector
string

Source key. Pass the same value with which the batch was retrieved by the event.offline.get method, otherwise the method does not find the records. The parameter is not available on all plans: check it using the feature.get method with the code rest_auth_connector, otherwise the method returns the WRONG_LICENSE error

Warning

The method marks as erroneous only the records of the batch with the passed process_id. Records with the same MESSAGE_ID values that are not yet processed and do not belong to this batch are deleted from the queue. Therefore, with someone else's or an invalid process_id, the method marks nothing, deletes the records, and returns true. With an empty string in process_id, the method marks as erroneous the records that are not yet reserved in a batch and deletes the records with the same keys from other batches.

Code Examples

How to Use Examples in Documentation

curl -X POST \
        -H "Content-Type: application/json" \
        -H "Accept: application/json" \
        -d '{
            "process_id": "yh3gu929sf0d32lsfysqas2y1hlpp09q",
            "message_id": ["b0c7f7c2a3f1e4d5c6b7a8f9e0d1c2b3"],
            "auth": "**put_access_token_here**"
        }' \
        https://**put_your_bitrix24_address**/rest/event.offline.error
        
// This snippet is an ES module: top-level await requires type="module" or a bundler.
        // $b24 is an already-initialized SDK instance (see the SDK "Get started" guide).
        import { Text } from '@bitrix24/b24jssdk'
        import type { B24Frame } from '@bitrix24/b24jssdk'
        
        declare const $b24: B24Frame
        
        try {
          const response = await $b24.actions.v2.call.make<boolean>({
            method: 'event.offline.error',
            params: {
              process_id: 'yh3gu929sf0d32lsfysqas2y1hlpp09q',
              message_id: ['b0c7f7c2a3f1e4d5c6b7a8f9e0d1c2b3'],
            },
            requestId: Text.getUuidRfc4122()
          })
        
          // The payload is available only on a successful response
          if (!response.isSuccess) {
            console.error(response.getErrorMessages().join('; '))
          } else {
            const result = response.getData()!.result
            console.info('Offline error registered:', result)
          }
        } catch (error) {
          // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
          console.error(error)
        }
        
<!-- Load the SDK (UMD build); it is exposed as the global B24Js -->
        <script src="https://unpkg.com/@bitrix24/b24jssdk@1/dist/umd/index.min.js"></script>
        <script>
          async function registerOfflineError() {
            try {
              // Initialize the SDK inside a Bitrix24 frame
              const $b24 = await B24Js.initializeB24Frame()
        
              const response = await $b24.actions.v2.call.make({
                method: 'event.offline.error',
                params: {
                  process_id: 'yh3gu929sf0d32lsfysqas2y1hlpp09q',
                  message_id: ['b0c7f7c2a3f1e4d5c6b7a8f9e0d1c2b3'],
                },
                requestId: B24Js.Text.getUuidRfc4122()
              })
        
              // The payload is available only on a successful response
              if (!response.isSuccess) {
                console.error(response.getErrorMessages().join('; '))
                return
              }
        
              const result = response.getData().result
              console.info('Offline error registered:', result)
            } catch (error) {
              // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
              console.error(error)
            }
          }
        
          document.addEventListener('DOMContentLoaded', registerOfflineError)
        </script>
        
from b24pysdk.errors import BitrixAPIError, BitrixSDKException
        
        try:
            bitrix_response = client.event.offline.error(
                process_id="yh3gu929sf0d32lsfysqas2y1hlpp09q",
                message_id=[
                    "b0c7f7c2a3f1e4d5c6b7a8f9e0d1c2b3",
                ],
            ).response
            result = bitrix_response.result
            print(result)
        except BitrixAPIError as error:
            print(
                "Bitrix API error",
                f"error: {error.error}",
                f"error_description: {error.error_description}",
                sep="\n",
            )
        except BitrixSDKException as error:
            print(f"Bitrix SDK error: {error.message}")
        except Exception as error:
            print(f"Unexpected error: {error}")
        
try {
            $response = $b24Service
                ->core
                ->call(
                    'event.offline.error',
                    [
                        'process_id' => 'yh3gu929sf0d32lsfysqas2y1hlpp09q',
                        'message_id' => ['b0c7f7c2a3f1e4d5c6b7a8f9e0d1c2b3'],
                    ]
                );
        
            $result = $response
                ->getResponseData()
                ->getResult();
        
            print_r($result);
        } catch (Throwable $e) {
            echo $e->getMessage();
        }
        
BX24.callMethod(
            "event.offline.error",
            {
                "process_id": "yh3gu929sf0d32lsfysqas2y1hlpp09q",
                "message_id": ["b0c7f7c2a3f1e4d5c6b7a8f9e0d1c2b3"]
            },
            function(result)
            {
                if(result.error())
                    console.error(result.error());
                else
                    console.dir(result.data());
            }
        );
        
require_once('crest.php');
        
        $result = CRest::call(
            'event.offline.error',
            [
                'process_id' => 'yh3gu929sf0d32lsfysqas2y1hlpp09q',
                'message_id' => ['b0c7f7c2a3f1e4d5c6b7a8f9e0d1c2b3']
            ]
        );
        
        echo '<PRE>';
        print_r($result);
        echo '</PRE>';
        
// client and ctx are already created — see the Go SDK section
        res, err := client.Core().Call(ctx, "event.offline.error", b24.Params{
        	"process_id": "yh3gu929sf0d32lsfysqas2y1hlpp09q",
        	"message_id": []string{"b0c7f7c2a3f1e4d5c6b7a8f9e0d1c2b3"},
        })
        if err != nil {
        	return fmt.Errorf("event.offline.error: %w", err)
        }
        
        var ok bool
        if err := json.Unmarshal(res.Result, &ok); err != nil {
        	return fmt.Errorf("parse response: %w", err)
        }
        fmt.Println("done:", ok)
        

Response Handling

HTTP status: 200

{
            "result": true,
            "time": {
                "start": 1721300231.498173,
                "finish": 1721300231.596196,
                "duration": 0.0980229377746582,
                "processing": 0.0019490718841552734,
                "date_start": "2024-07-18T12:57:11+02:00",
                "date_finish": "2024-07-18T12:57:11+02:00",
                "operating": 0
            }
        }
        

Returned Data

Name
type

Description

result
boolean

Always true if the method did not return an error. The method does not return the number of marked records

time
time

Information about the request execution time

Error Handling

HTTP status: 403

{
            "error": "ACCESS_DENIED",
            "error_description": "Access denied!"
        }
        

Name
type

Description

error
string

String error code. It consists of digits, Latin letters, and underscores. It may arrive empty — in that case only error_description shows the reason

error_description
string

Error message for the developer. Do not show it to the end user without processing

Possible Error Codes

Status

Code

Description

Value

400

ERROR_ARGUMENT

Argument 'PROCESS_ID' is null or empty

The process_id parameter is not passed

400

ERROR_ARGUMENT

Value must be array of MESSAGE_ID values

The message_id parameter is not passed, is not an array, or contains elements that are not strings or numbers, for example nested arrays

403

ACCESS_DENIED

Access denied!

The method was called by a non-administrator

403

WRONG_AUTH_TYPE

Current authorization type is denied for this method

The method was called outside an application, for example, through a webhook

403

WRONG_LICENSE

This feature is not enabled for the current license: auth_connector

auth_connector is passed, but the plan does not support source keys

Statuses and System Error Codes

HTTP Status: 4xx, 5xx

The errors described below are returned by the REST API itself, not by the logic of a specific method. They can arrive in response to any method.

Status

Code
Error Message

Description

500

INTERNAL_SERVER_ERROR
Internal server error

An internal server error has occurred. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support

500

ERROR_UNEXPECTED_ANSWER
Server returned an unexpected response

The server returned an unexpected response. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support

503

QUERY_LIMIT_EXCEEDED
Too many requests

The request intensity limit has been exceeded

429

OPERATION_TIME_LIMIT
Method is blocked due to operation time limit

The method is blocked because the request resource intensity limit has been exceeded. The block is lifted automatically once the accumulated execution time of the method no longer exceeds the limit

401

NO_AUTH_FOUND
Wrong authorization data

The request contains no authorization data: neither an access token nor a webhook code was passed

401

INVALID_REQUEST
Https required

Methods are called over the HTTPS protocol only

401

OVERLOAD_LIMIT
REST API is blocked due to overload

The REST API is blocked due to overload. This is a manual individual block. To have it lifted, contact Bitrix24 technical support

401

ACCESS_DENIED
REST is available only on commercial plans

REST API access is not active for this account. In Bitrix24 Cloud, check the current plan or trial status: Vibe+ plans include REST API access, while Essentials plans do not. A webhook receives a different error message — REST is available only by subscription

401

INVALID_CREDENTIALS
Invalid request credentials

No active webhook with the specified user identifier and secret code was found

404

ERROR_METHOD_NOT_FOUND
Method not found!

No method with this name was found. The name is misspelled, the method does not exist in the REST API, or it is unavailable without the required scope

401

insufficient_scope
The request requires higher privileges than provided by the webhook token

The request requires broader permissions than the token has: for a webhook these are the permissions granted to it, for an application it is the scope. For an application, the error message ends with provided by the access token

401

expired_token
The access token provided has expired

The access token has expired

401

user_access_error
The user does not have access to the application

The application is installed, but the Bitrix24 administrator has granted access to it only to specific users

403

PORTAL_DELETED
Portal was deleted

The public part of the site is closed. To open it on an on-premise installation, disable the "Temporary closure of the public part of the site" option. Path to the setting: Desktop > Settings > Product Settings > Module Settings > Main Module > Temporary closure of the public part of the site

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