Get Call Transcription crm.activity.call.getTranscript

If you are developing integrations for Bitrix24 using AI tools (Codex, Claude Code, Cursor), connect to the MCP server so that the assistant can utilize the official REST documentation.

Scope: crm

Who can execute the method: a user with read access to the CRM object

The crm.activity.call.getTranscript method returns the text of a completed call transcription using a CRM activity identifier.

The method does not trigger transcription generation; it only reads the transcription generated by AI call processing.

If the transcription is not ready, is missing, or if the call processing ended with an error, the method returns null.

Method Parameters

Required parameters are marked with *

Name
type

Description

activityId*
integer

Call type activity identifier, for example 12345.

You can obtain the identifier using the crm.activity.list method. Pass the CRM object identifier and the activity type TYPE_ID: 2 in the filter

Code Examples

How to Use Examples in Documentation

curl -X POST \
        -H "Content-Type: application/json" \
        -H "Accept: application/json" \
        -d '{"activityId":12345}' \
        https://**put_your_bitrix24_address**/rest/**put_your_user_id_here**/**put_your_webhook_here**/crm.activity.call.getTranscript
        
curl -X POST \
        -H "Content-Type: application/json" \
        -H "Accept: application/json" \
        -d '{"activityId":12345,"auth":"**put_access_token_here**"}' \
        https://**put_your_bitrix24_address**/rest/crm.activity.call.getTranscript
        
// This snippet is an ES module: top-level await requires type="module" or a bundler.
        // $b24 is an already-initialized SDK instance (see the SDK "Get started" guide).
        import { Text } from '@bitrix24/b24jssdk'
        import type { B24Frame } from '@bitrix24/b24jssdk'
        
        declare const $b24: B24Frame
        
        type CallTranscriptResult = {
          transcription: string
        } | null
        
        try {
          const response = await $b24.actions.v2.call.make<CallTranscriptResult>({
            method: 'crm.activity.call.getTranscript',
            params: {
              activityId: 12345,
            },
            requestId: Text.getUuidRfc4122()
          })
        
          // The payload is available only on a successful response
          if (!response.isSuccess) {
            console.error(response.getErrorMessages().join('; '))
          } else {
            const result = response.getData()!.result
        
            if (result === null) {
              console.info('There is no transcript for this call')
            } else {
              console.info('Call transcript:', result.transcription)
            }
          }
        } catch (error) {
          // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
          console.error(error)
        }
        
<!-- Load the SDK (UMD build); it is exposed as the global B24Js -->
        <script src="https://unpkg.com/@bitrix24/b24jssdk@1/dist/umd/index.min.js"></script>
        <script>
          async function getCallTranscript() {
            try {
              // Initialize the SDK inside a Bitrix24 frame
              const $b24 = await B24Js.initializeB24Frame()
        
              const response = await $b24.actions.v2.call.make({
                method: 'crm.activity.call.getTranscript',
                params: {
                  activityId: 12345,
                },
                requestId: B24Js.Text.getUuidRfc4122()
              })
        
              // The payload is available only on a successful response
              if (!response.isSuccess) {
                console.error(response.getErrorMessages().join('; '))
                return
              }
        
              const result = response.getData().result
        
              if (result === null) {
                console.info('There is no transcript for this call')
              } else {
                console.info('Call transcript:', result.transcription)
              }
            } catch (error) {
              // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
              console.error(error)
            }
          }
        
          document.addEventListener('DOMContentLoaded', getCallTranscript)
        </script>
        
try {
            $response = $b24Service
                ->core
                ->call(
                    'crm.activity.call.getTranscript',
                    [
                        'activityId' => 12345,
                    ]
                );
        
            $result = $response
                ->getResponseData()
                ->getResult();
        
            if ($result->error()) {
                error_log($result->error());
            } else {
                $data = $result->data();
        
                if ($data === null) {
                    echo 'There is no transcript for this call';
                } else {
                    echo $data['transcription'];
                }
            }
        } catch (Throwable $e) {
            error_log($e->getMessage());
            echo 'Error getting call transcript: ' . $e->getMessage();
        }
        
BX24.callMethod(
            'crm.activity.call.getTranscript',
            {
                activityId: 12345,
            },
            result => {
                if (result.error()) {
                    console.error(result.error());
                } else {
                    const data = result.data();
        
                    if (data === null) {
                        console.log('There is no transcript for this call');
                    } else {
                        console.log(data.transcription);
                    }
                }
            }
        );
        
require_once('crest.php');
        
        $result = CRest::call(
            'crm.activity.call.getTranscript',
            [
                'activityId' => 12345
            ]
        );
        
        echo '<PRE>';
        print_r($result);
        echo '</PRE>';
        
// client and ctx are already created — see the Go SDK section
        res, err := client.Core().Call(ctx, "crm.activity.call.getTranscript", b24.Params{
        	"activityId": 12345,
        })
        if err != nil {
        	return fmt.Errorf("crm.activity.call.getTranscript: %w", err)
        }
        
        var item struct {
        	Transcription string `json:"transcription"`
        }
        if err := json.Unmarshal(res.Result, &item); err != nil {
        	return fmt.Errorf("parse response: %w", err)
        }
        fmt.Println(item.Transcription)
        

Response Handling

HTTP status: 200

{
            "result": {
                "transcription": "Call transcript text..."
            },
            "time": {
                "start": 1712132792.910734,
                "finish": 1712132793.530359,
                "duration": 0.6196250915527344,
                "processing": 0.032338857650756836,
                "date_start": "2024-04-03T10:26:32+02:00",
                "date_finish": "2024-04-03T10:26:33+02:00"
            }
        }
        

Returned Data

Name
type

Description

result
object or null

Response root element. If there is no transcription, it returns null (detailed description)

time
time

Information about the request execution time

Result Object

Name
type

Description

transcription
string

Full text of the call transcription

Error Handling

HTTP status: 400, 403

{
            "error": "NOT_FOUND",
            "error_description": "Element not found"
        }
        

Name
type

Description

error
string

String error code. It consists of digits, Latin letters, and underscores. It may arrive empty — in that case only error_description shows the reason

error_description
string

Error message for the developer. Do not show it to the end user without processing

Possible Error Codes

Status

Code

Description

Value

400

NOT_FOUND

Item not found

Activity with the specified activityId was not found or is not linked to CRM objects

403

ACCESS_DENIED

Access denied

The user does not have permission to read linked CRM objects or AI call processing is disabled in Bitrix24

Statuses and System Error Codes

HTTP Status: 4xx, 5xx

The errors described below are returned by the REST API itself, not by the logic of a specific method. They can arrive in response to any method.

Status

Code
Error Message

Description

500

INTERNAL_SERVER_ERROR
Internal server error

An internal server error has occurred. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support

500

ERROR_UNEXPECTED_ANSWER
Server returned an unexpected response

The server returned an unexpected response. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support

503

QUERY_LIMIT_EXCEEDED
Too many requests

The request intensity limit has been exceeded

429

OPERATION_TIME_LIMIT
Method is blocked due to operation time limit

The method is blocked because the request resource intensity limit has been exceeded. The block is lifted automatically once the accumulated execution time of the method no longer exceeds the limit

401

NO_AUTH_FOUND
Wrong authorization data

The request contains no authorization data: neither an access token nor a webhook code was passed

401

INVALID_REQUEST
Https required

Methods are called over the HTTPS protocol only

401

OVERLOAD_LIMIT
REST API is blocked due to overload

The REST API is blocked due to overload. This is a manual individual block. To have it lifted, contact Bitrix24 technical support

401

ACCESS_DENIED
REST is available only on commercial plans

The REST API is available only on commercial plans. A webhook receives a different error message — REST is available only by subscription

401

INVALID_CREDENTIALS
Invalid request credentials

No active webhook with the specified user identifier and secret code was found

404

ERROR_METHOD_NOT_FOUND
Method not found!

No method with this name was found. The name is misspelled, the method does not exist in the REST API, or it is unavailable without the required scope

401

insufficient_scope
The request requires higher privileges than provided by the webhook token

The request requires broader permissions than the token has: for a webhook these are the permissions granted to it, for an application it is the scope. For an application, the error message ends with provided by the access token

401

expired_token
The access token provided has expired

The access token has expired

401

user_access_error
The user does not have access to the application

The application is installed, but the Bitrix24 administrator has granted access to it only to specific users

403

PORTAL_DELETED
Portal was deleted

The public part of the site is closed. To open it on an on-premise installation, disable the "Temporary closure of the public part of the site" option. Path to the setting: Desktop > Settings > Product Settings > Module Settings > Main Module > Temporary closure of the public part of the site

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