Get the Email Content v 3.0 crm.activity.mail.getContent
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Scope:
crmWho can execute the method: a user with permission to view the email
This method belongs to REST 3.0. The call specifics and response format of the new API version are described in the REST 3.0 overview.
The crm.activity.mail.getContent method returns a CRM email: the subject, sender, recipients, text, and the CRM items the email is bound to. The text is returned without HTML markup; long text is truncated.
The method works only with emails, which are activities with providerId equal to CRM_EMAIL. To find emails, use the crm.<type>.activity.list method with the ["providerId","=","CRM_EMAIL"] condition.
The method name is written with a capital C: crm.activity.mail.getContent. If the name is written in lowercase, the method returns the "Method Not Found" error.
Method Parameters
Required parameters are marked with *
|
Name |
Description |
|
activityId* |
Email ID, an activity with The ID can be retrieved with the crm.<type>.activity.list method |
Code Examples
How to Use Examples in Documentation
The new API call differs by adding the /api/ segment to the request URL:
https://{installation_address}/rest/api/{user_id}/{webhook_token}/crm.activity.mail.getContent
The examples retrieve the email with the ID 747.
curl -X POST \
-H "Content-Type: application/json" \
-H "Accept: application/json" \
-d '{"activityId":747}' \
https://**put_your_bitrix24_address**/rest/api/**put_your_user_id_here**/**put_your_webhook_here**/crm.activity.mail.getContent
curl -X POST \
-H "Content-Type: application/json" \
-H "Accept: application/json" \
-d '{"activityId":747,"auth":"**put_access_token_here**"}' \
https://**put_your_bitrix24_address**/rest/api/crm.activity.mail.getContent
CRM methods are not yet included in the list of REST 3.0 methods known to $b24.actions.v3.call.make: such a call returns the SDK error JSSDK_CORE_METHOD_NOT_SUPPORT_IN_API_V3. Call the method through the REST 3.0 HTTP client — $b24.getHttpClient(ApiVersion.v3).call.
import { ApiVersion, Text } from '@bitrix24/b24jssdk'
import type { B24Frame } from '@bitrix24/b24jssdk'
declare const $b24: B24Frame
type MailContentResult = {
id: number
subject: string
from: string
to: string[]
body: string
isBodyTruncated: boolean
}
try {
const response = await $b24.getHttpClient(ApiVersion.v3).call<MailContentResult>(
'crm.activity.mail.getContent',
{
activityId: 747,
},
Text.getUuidRfc4122()
)
if (!response.isSuccess) {
console.error(response.getErrorMessages().join('; '))
} else {
const result = response.getData()!.result
console.info('Email:', result.subject, result.body)
}
} catch (error) {
// Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
console.error(error)
}
CRM methods are not yet included in the list of REST 3.0 methods known to $b24.actions.v3.call.make. Call the method through the REST 3.0 HTTP client — $b24.getHttpClient(B24Js.ApiVersion.v3).call.
<script src="https://unpkg.com/@bitrix24/b24jssdk@1/dist/umd/index.min.js"></script>
<script>
async function getMailContent() {
try {
const $b24 = await B24Js.initializeB24Frame()
const response = await $b24.getHttpClient(B24Js.ApiVersion.v3).call(
'crm.activity.mail.getContent',
{
activityId: 747,
},
B24Js.Text.getUuidRfc4122()
)
if (!response.isSuccess) {
console.error(response.getErrorMessages().join('; '))
return
}
const result = response.getData().result
console.info('Email:', result.subject, result.body)
} catch (error) {
// Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
console.error(error)
}
}
document.addEventListener('DOMContentLoaded', getMailContent)
</script>
b24pysdk has no ready-made wrappers for CRM methods, and the SDK sends to REST 3.0 only the methods from the Config().api_v3_methods list. Add the method to this list and call it via bitrix_token.call_method with prefer_version=3.
from b24pysdk import Config
from b24pysdk.errors import BitrixSDKException
from b24pysdk.errors.v3 import BitrixAPIError
method = "crm.activity.mail.getContent"
Config().configure(api_v3_methods=Config().api_v3_methods | {method})
try:
response = bitrix_token.call_method(
api_method=method,
params={
"activityId": 747,
},
prefer_version=3,
)
result = response["result"]
print(result)
except BitrixAPIError as error:
print(
"Bitrix API error",
f"code: {error.code}",
f"message: {error.error.message}",
sep="\n",
)
except BitrixSDKException as error:
print(f"Bitrix SDK error: {error.message}")
except Exception as error:
print(f"Unexpected error: {error}")
SDKs do not yet support the /rest/api/ address in calls. Use direct HTTP requests, for example, via curl or fetch.
try {
$response = $b24Service
->core
->call(
'crm.activity.mail.getContent',
[
'activityId' => 747,
]
);
$result = $response
->getResponseData()
->getResult();
print_r($result);
} catch (Throwable $e) {
echo $e->getMessage();
}
SDKs do not yet support the /rest/api/ address in calls. Use direct HTTP requests, for example, via curl or fetch.
BX24.callMethod(
'crm.activity.mail.getContent',
{
activityId: 747,
},
result => {
if (result.error())
console.error(result.error());
else
console.dir(result.data());
}
);
SDKs do not yet support the /rest/api/ address in calls. Use direct HTTP requests, for example, via curl or fetch.
require_once('crest.php');
$result = CRest::call(
'crm.activity.mail.getContent',
[
'activityId' => 747,
]
);
echo '<PRE>';
print_r($result);
echo '</PRE>';
// client and ctx are already created — see the Go SDK section
res, err := client.Core().Call(ctx, "crm.activity.mail.getContent", b24.Params{
"activityId": 747,
}, b24.WithIdempotent())
if err != nil {
return fmt.Errorf("crm.activity.mail.getContent: %w", err)
}
var result struct {
ID int `json:"id"`
Subject string `json:"subject"`
From string `json:"from"`
To []string `json:"to"`
Body string `json:"body"`
IsBodyTruncated bool `json:"isBodyTruncated"`
}
if err := json.Unmarshal(res.Result, &result); err != nil {
return fmt.Errorf("parse response: %w", err)
}
fmt.Println(result.ID, result.Subject, result.From)
Response Handling
HTTP status: 200
{
"result": {
"id": 747,
"subject": "Commercial proposal",
"dateTime": "2026-10-28T12:19:18+03:00",
"isIncoming": true,
"from": "client@example.com",
"to": [
"sales@example.com"
],
"cc": [],
"bcc": [],
"body": "Good afternoon! Please find our commercial proposal attached.",
"isBodyTruncated": false,
"bindings": [
{
"entityTypeId": 2,
"entityId": 4061
},
{
"entityTypeId": 3,
"entityId": 373
}
]
},
"time": {
"start": 1793711360,
"finish": 1793711360.764732,
"duration": 0.7647318840026855,
"processing": 0,
"date_start": "2026-11-03T16:09:20+03:00",
"date_finish": "2026-11-03T16:09:20+03:00",
"operating_reset_at": 1793711940,
"operating": 0
}
}
Returned Data
The email data is returned directly in result, without the nested item key.
|
Name |
Description |
|
result |
Email data |
|
result.id |
Email ID |
|
result.subject |
Email subject |
|
result.dateTime |
Email date and time |
|
result.isIncoming |
|
|
result.from |
Sender address |
|
result.to |
Recipient addresses |
|
result.cc |
CC addresses |
|
result.bcc |
BCC addresses |
|
result.body |
Email text without HTML markup |
|
result.isBodyTruncated |
|
|
result.bindings |
CRM items the email is bound to: |
|
time |
Information about the request execution time |
Error Handling
HTTP status: 404
{
"error": {
"code": "CRM_EMAIL_ACTIVITY_NOT_FOUND",
"message": "CRM email activity not found."
}
}
|
Name |
Description |
|
error.code |
String error code. Use it to identify the type of exception |
|
error.message |
Text description of the error |
|
error.validation |
Array with error details. Present only in data validation errors |
|
error.validation[].field |
Name of the field where the validation error occurred |
|
error.validation[].message |
Description of the error related to the specified field |
Possible Error Codes
Request Errors
|
Code |
Error description |
How to Fix |
|
|
activityId must be a positive integer. |
Pass |
|
|
This request requires data type |
Pass |
Email Not Found
|
Code |
Error description |
How to Fix |
|
|
CRM email activity not found. |
The email does not exist, or the activity with this ID is not an email. Check that the activity's |
|
|
Access denied to the CRM email activity. |
You have no permission to view the email: you have no access to the CRM items it is bound to. HTTP status: 403 |
Statuses and System Error Codes
HTTP Status: 4xx, 5xx
The errors described below are returned by the REST API itself, not by the logic of a specific method. They can arrive in response to any method.
|
Status |
Code |
Description |
|
|
|
An internal server error has occurred. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support |
|
|
|
The server returned an unexpected response. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support |
|
|
|
The request intensity limit has been exceeded |
|
|
|
The method is blocked because the request resource intensity limit has been exceeded. The block is lifted automatically once the accumulated execution time of the method no longer exceeds the limit |
|
|
|
The request contains no authorization data: neither an access token nor a webhook code was passed |
|
|
|
Methods are called over the HTTPS protocol only |
|
|
|
The REST API is blocked due to overload. This is a manual individual block. To have it lifted, contact Bitrix24 technical support |
|
|
|
REST API access is not active for this account. In Bitrix24 Cloud, check the current plan or trial status: Vibe+ plans include REST API access, while Essentials plans do not. A webhook receives a different error message — |
|
|
|
No active webhook with the specified user identifier and secret code was found |
|
|
|
No method with this name was found. The name is misspelled, the method does not exist in the REST API, or it is unavailable without the required scope |
|
|
|
The request requires broader permissions than the token has: for a webhook these are the permissions granted to it, for an application it is the scope. For an application, the error message ends with |
|
|
|
The access token has expired |
|
|
|
The application is installed, but the Bitrix24 administrator has granted access to it only to specific users |
|
|
|
The public part of the site is closed. To open it on an on-premise installation, disable the "Temporary closure of the public part of the site" option. Path to the setting: Desktop > Settings > Product Settings > Module Settings > Main Module > Temporary closure of the public part of the site |