Update a CRM Form crm.form.update
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Scope:
crmWho can execute the method: a user with permission to edit CRM forms
This method belongs to REST 3.0. The call specifics and response format of the new API version are described in the REST 3.0 overview.
The crm.form.update method partially updates a CRM form: only the fields passed in fields are changed.
The method requires the updatedTime form version from the crm.form.get response. If the form has been changed in the meantime, the method returns the CRM_FORM_VERSION_MISMATCH error: retrieve the form again and repeat the request.
Method Parameters
Required parameters are marked with *
|
Name |
Description |
|
id* |
Form identifier. The identifier can be obtained using the crm.form.list method |
|
updatedTime* |
Form version — the |
|
fields* |
Fields to change. The field format is the same as in the crm.form.get response. See the CRM Form Structure section. Partial update rules:
Fields the client fills in are passed in the An empty object |
Code Examples
How to Use Examples in Documentation
The new API call differs by adding the /api/ segment to the request URL:
https://{installation_address}/rest/api/{user_id}/{webhook_token}/crm.form.update
The example changes the form title, the button text, and the message shown after submission. The other form settings remain unchanged.
curl -X POST \
-H "Content-Type: application/json" \
-H "Accept: application/json" \
-d '{"id":47,"updatedTime":"2026-10-21T17:44:00+02:00","fields":{"appearance":{"title":"Leave a Request","buttonCaption":"Submit Request"},"submission":{"success":{"text":"Thank you! We will call you back within an hour."}}}}' \
https://**put_your_bitrix24_address**/rest/api/**put_your_user_id_here**/**put_your_webhook_here**/crm.form.update
curl -X POST \
-H "Content-Type: application/json" \
-H "Accept: application/json" \
-d '{"id":47,"updatedTime":"2026-10-21T17:44:00+02:00","fields":{"appearance":{"title":"Leave a Request","buttonCaption":"Submit Request"},"submission":{"success":{"text":"Thank you! We will call you back within an hour."}}},"auth":"**put_access_token_here**"}' \
https://**put_your_bitrix24_address**/rest/api/crm.form.update
// This snippet is an ES module: top-level await requires type="module" or a bundler.
// $b24 is an already-initialized SDK instance (see the SDK "Get started" guide).
import { Text } from '@bitrix24/b24jssdk'
import type { B24Frame } from '@bitrix24/b24jssdk'
declare const $b24: B24Frame
// Shape of the payload returned in result (match the "response handling" section of the page)
type FormUpdateResult = {
result: boolean
}
try {
const response = await $b24.actions.v3.call.make<FormUpdateResult>({
method: 'crm.form.update',
params: {
id: 47,
updatedTime: '2026-10-21T17:44:00+02:00',
fields: {
appearance: {
title: 'Leave a Request',
buttonCaption: 'Submit Request',
},
submission: {
success: {
text: 'Thank you! We will call you back within an hour.',
},
},
},
},
requestId: Text.getUuidRfc4122()
})
// The payload is available only on a successful response
if (!response.isSuccess) {
console.error(response.getErrorMessages().join('; '))
} else {
const result = response.getData()!.result
console.info(result.result)
}
} catch (error) {
// Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
console.error(error)
}
<!-- Load the SDK (UMD build); it is exposed as the global B24Js -->
<script src="https://unpkg.com/@bitrix24/b24jssdk@1/dist/umd/index.min.js"></script>
<script>
async function updateForm() {
try {
// Initialize the SDK inside a Bitrix24 frame
const $b24 = await B24Js.initializeB24Frame()
const response = await $b24.actions.v3.call.make({
method: 'crm.form.update',
params: {
id: 47,
updatedTime: '2026-10-21T17:44:00+02:00',
fields: {
appearance: {
title: 'Leave a Request',
buttonCaption: 'Submit Request',
},
submission: {
success: {
text: 'Thank you! We will call you back within an hour.',
},
},
},
},
requestId: B24Js.Text.getUuidRfc4122()
})
// The payload is available only on a successful response
if (!response.isSuccess) {
console.error(response.getErrorMessages().join('; '))
return
}
const result = response.getData().result
console.info(result.result)
} catch (error) {
// Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
console.error(error)
}
}
document.addEventListener('DOMContentLoaded', updateForm)
</script>
from b24pysdk.errors import BitrixAPIError, BitrixSDKException
# client = Client(token, prefer_version=3)
try:
bitrix_response = client.crm.form.update(
id=47,
updatedTime="2026-10-21T17:44:00+02:00",
fields={
"appearance": {
"title": "Leave a Request",
"buttonCaption": "Submit Request",
},
"submission": {
"success": {
"text": "Thank you! We will call you back within an hour.",
},
},
},
).response
result = bitrix_response.result
print(result)
except BitrixAPIError as error:
print(
"Bitrix API error",
f"error: {error.error}",
f"error_description: {error.error_description}",
sep="\n",
)
except BitrixSDKException as error:
print(f"Bitrix SDK error: {error.message}")
except Exception as error:
print(f"Unexpected error: {error}")
SDKs do not yet support the /rest/api/ address in calls. Use direct HTTP requests, for example, via curl or fetch.
try {
$response = $b24Service
->core
->call(
'crm.form.update',
[
'id' => 47,
'updatedTime' => '2026-10-21T17:44:00+02:00',
'fields' => [
'appearance' => [
'title' => 'Leave a Request',
'buttonCaption' => 'Submit Request',
],
'submission' => [
'success' => [
'text' => 'Thank you! We will call you back within an hour.',
],
],
],
]
);
$result = $response
->getResponseData()
->getResult();
if ($result->error()) {
error_log($result->error());
} else {
echo 'Success: ' . print_r($result->data(), true);
}
} catch (Throwable $e) {
error_log($e->getMessage());
echo 'Error: ' . $e->getMessage();
}
SDKs do not yet support the /rest/api/ address in calls. Use direct HTTP requests, for example, via curl or fetch.
BX24.callMethod(
'crm.form.update',
{
id: 47,
updatedTime: '2026-10-21T17:44:00+02:00',
fields: {
appearance: {
title: 'Leave a Request',
buttonCaption: 'Submit Request',
},
submission: {
success: {
text: 'Thank you! We will call you back within an hour.',
},
},
},
},
result => {
if (result.error())
console.error(result.error());
else
console.dir(result.data());
}
);
SDKs do not yet support the /rest/api/ address in calls. Use direct HTTP requests, for example, via curl or fetch.
require_once('crest.php');
$result = CRest::call(
'crm.form.update',
[
'id' => 47,
'updatedTime' => '2026-10-21T17:44:00+02:00',
'fields' => [
'appearance' => [
'title' => 'Leave a Request',
'buttonCaption' => 'Submit Request',
],
'submission' => [
'success' => [
'text' => 'Thank you! We will call you back within an hour.',
],
],
],
]
);
echo '<PRE>';
print_r($result);
echo '</PRE>';
// client and ctx are already created; the client's base URL contains /rest/api/
res, err := client.Core().Call(ctx, "crm.form.update", b24.Params{
"id": 47,
"updatedTime": "2026-10-21T17:44:00+02:00",
"fields": map[string]any{
"appearance": map[string]any{
"title": "Leave a Request",
"buttonCaption": "Submit Request",
},
"submission": map[string]any{
"success": map[string]any{
"text": "Thank you! We will call you back within an hour.",
},
},
},
})
if err != nil {
return fmt.Errorf("crm.form.update: %w", err)
}
var data struct {
Result bool `json:"result"`
}
if err := json.Unmarshal(res.Result, &data); err != nil {
return fmt.Errorf("parse response: %w", err)
}
fmt.Println(data.Result)
Response Handling
HTTP status: 200
{
"result": {
"result": true
},
"time": {
"start": 1792593882,
"finish": 1792593883.117865,
"duration": 1.1178650856018066,
"processing": 1,
"date_start": "2026-10-21T17:44:42+02:00",
"date_finish": "2026-10-21T17:44:43+02:00",
"operating_reset_at": 1792594440,
"operating": 0.9873239994049072
}
}
Returned Data
|
Name |
Description |
|
result |
Root element of the response. Contains an object with the |
|
time |
Information about the request execution time |
After the update, the form has a new updatedTime version. Retrieve it using the crm.form.get method before the next update.
Error Handling
HTTP status: 409
{
"error": {
"code": "CRM_FORM_VERSION_MISMATCH",
"message": "Could not save changes because the CRM form version is outdated. Retrieve the form again and retry the request.",
"currentUpdatedTime": "2026-10-21T17:44:00+02:00"
}
}
|
Name |
Description |
|
error.code |
String error code. Use it to identify the type of exception |
|
error.message |
Text description of the error |
|
error.validation |
Array with error details. Present only in data validation errors |
|
error.validation[].field |
Name of the field where the validation error occurred |
|
error.validation[].message |
Description of the error related to the specified field |
Possible Error Codes
Request Validation Errors
Error Code: BITRIX_REST_V3_EXCEPTION_VALIDATION_REQUESTVALIDATIONEXCEPTION
HTTP status: 400
|
Field |
Error description |
How to Fix |
|
|
Required field |
Pass the form version from the crm.form.get response |
|
|
This request requires data type |
Pass the date in ISO 8601 format, for example |
|
|
|
Change activity using the crm.form.activate and crm.form.deactivate methods |
|
|
|
Do not pass read-only fields |
|
|
crm.form.update changes one form addressed by id and takes no filter. |
Pass the identifier of a single form in |
|
|
A stored field can not be turned into a |
Do not change the field type to |
|
|
Other configuration violations |
The messages are the same as for crm.form.add. Check the changes in advance using the crm.form.validate method |
Error Code: BITRIX_REST_V3_EXCEPTION_UNKNOWNDTOPROPERTYEXCEPTION
HTTP status: 400
|
Field |
Error description |
How to Fix |
|
|
Unknown field |
Pass only the fields listed in the CRM Form Structure section |
Outdated Form Version Error
Error Code: CRM_FORM_VERSION_MISMATCH
HTTP status: 409
|
Field |
Error description |
How to Fix |
|
|
Could not save changes because the CRM form version is outdated. Retrieve the form again and retry the request |
Retrieve the form using the crm.form.get method, apply the changes to the current version, and repeat the request. The current version is in the |
System Form Error
Error Code: CRM_FORM_SYSTEM_IMMUTABLE
HTTP status: 403
|
Field |
Error description |
How to Fix |
|
|
Cannot edit or delete this CRM form |
A system form cannot be modified. Check the |
Form Not Found Error
Error Code: BITRIX_REST_V3_EXCEPTION_ENTITYNOTFOUNDEXCEPTION
HTTP status: 404
|
Field |
Error description |
How to Fix |
|
|
Entity with ID |
Check the identifier using the crm.form.list method |
Plan Restrictions
Error Code: CRM_FORM_WRITE_RESTRICTED
HTTP status: 402
|
Field |
Error description |
How to Fix |
|
|
You cannot modify CRM forms on your plan |
Change the Bitrix24 plan |
Access Errors
Error Code: BITRIX_REST_V3_EXCEPTION_ACCESSDENIEDEXCEPTION
HTTP status: 403
|
Field |
Error description |
How to Fix |
|
|
Access denied |
Make sure the user has permission to edit CRM forms |
Error Code: CRM_FORM_PHONE_VERIFICATION_REQUIRED
HTTP status: 403
|
Field |
Error description |
How to Fix |
|
|
You have to confirm your Bitrix24 phone number to use CRM forms |
Verify the phone number in Bitrix24 and repeat the request |
Post-Save Error
Error Code: CRM_FORM_SIDE_EFFECT_FAILED
HTTP status: 500
|
Field |
Error description |
How to Fix |
|
|
Operation failed but CRM form data was modified. Check the form before trying again |
Retrieve the form using the crm.form.get method and check its state |
Statuses and System Error Codes
HTTP Status: 4xx, 5xx
The errors described below are returned by the REST API itself, not by the logic of a specific method. They can arrive in response to any method.
|
Status |
Code |
Description |
|
|
|
An internal server error has occurred. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support |
|
|
|
The server returned an unexpected response. Retry the call, and if the error persists, contact the server administrator or Bitrix24 technical support |
|
|
|
The request intensity limit has been exceeded |
|
|
|
The method is blocked because the request resource intensity limit has been exceeded. The block is lifted automatically once the accumulated execution time of the method no longer exceeds the limit |
|
|
|
The request contains no authorization data: neither an access token nor a webhook code was passed |
|
|
|
Methods are called over the HTTPS protocol only |
|
|
|
The REST API is blocked due to overload. This is a manual individual block. To have it lifted, contact Bitrix24 technical support |
|
|
|
REST API access is not active for this account. In Bitrix24 Cloud, check the current plan or trial status: Vibe+ plans include REST API access, while Essentials plans do not. A webhook receives a different error message — |
|
|
|
No active webhook with the specified user identifier and secret code was found |
|
|
|
No method with this name was found. The name is misspelled, the method does not exist in the REST API, or it is unavailable without the required scope |
|
|
|
The request requires broader permissions than the token has: for a webhook these are the permissions granted to it, for an application it is the scope. For an application, the error message ends with |
|
|
|
The access token has expired |
|
|
|
The application is installed, but the Bitrix24 administrator has granted access to it only to specific users |
|
|
|
The public part of the site is closed. To open it on an on-premise installation, disable the "Temporary closure of the public part of the site" option. Path to the setting: Desktop > Settings > Product Settings > Module Settings > Main Module > Temporary closure of the public part of the site |