Statuses in the Online Store: Overview of Methods

Statuses allow tracking the stages of processing and fulfilling orders. Customers can see the current order status on the website and receive notifications via e-mail.

There are two types of statuses:

• O — order status,
• D — delivery status.

Quick navigation: all methods

User documentation: Configure order and delivery statuses

Default StatusesDefault Statuses

In Bitrix24, there is a default set of statuses for orders and deliveries. Some statuses are system statuses and cannot be deleted.

Status Identifier	Type	Description	System
N	Order	Accepted, awaiting payment	Yes
S	Order	Shipped	No
P	Order	Paid, preparing for shipment	No
D	Order	Canceled	No
F	Order	Completed	Yes
DN	Delivery	Awaiting processing	Yes
DD	Delivery	Canceled	No
DF	Delivery	Shipped	Yes

Relationship of Statuses with Other ObjectsRelationship of Statuses with Other Objects

Order. Create or modify an order using the methods sale.order.*.

Shipments. Create or modify a shipment using the methods sale.shipment.*. If the statusId parameter does not specify the delivery status identifier when creating a shipment, it will have the status DN "Awaiting processing."

Localization of Statuses. Adapt statuses for different languages using the methods sale.statusLang.*.

Overview of MethodsOverview of Methods

Scope: sale

Who can execute the methods: administrator

Method	Description
sale.status.add	Creates an order or delivery status
sale.status.update	Updates a status
sale.status.get	Returns the values of all status fields by identifier
sale.status.list	Returns a list of statuses
sale.status.delete	Deletes a status
sale.status.getFields	Returns available status fields