Embedding Knowledge Base: Overview of Methods

The Knowledge Base can be embedded into the Bitrix24 interface in two ways: by displaying it in the menu or linking it to a group. This will help employees find the necessary articles and instructions more quickly.

For example, the department's Knowledge Base can be linked to a group so that employees can read instructions and regulations within the group's workspace. If the Knowledge Base is needed by all employees, it can be displayed in a specific menu.

Quick navigation: all methods

How to Manage Knowledge Base EmbeddingHow to Manage Knowledge Base Embedding

The Knowledge Base can be embedded into the Bitrix24 interface and managed accordingly. There are two main options: add the Knowledge Base to the menu or link it to a group.

Linking to the Menu. This option is suitable if the Knowledge Base needs to be accessible from the same location in the interface. For example, the Knowledge Base with sales scripts can be added to the deals list. This way, the manager can access it from the deals section without switching to another area.

To set up the link:

1. Obtain the site ID of the Knowledge Base using the landing.site.getList method.
2. Define menuCode — the code of the location in the interface where the Knowledge Base should be added. Instructions on how to find the code are described in the parameters of the landing.site.bindingToMenu method.
3. Execute the link using the landing.site.bindingToMenu method.
4. Check the result using the landing.site.getMenuBindings method. If the method returns false, check the bindings — the Knowledge Base may already be linked to the menu.
5. If the link is no longer needed, it can be removed using the landing.site.unbindingFromMenu method.

Linking to a Group. This option is suitable if the Knowledge Base is only needed by members of a specific group. It can be used for departments that have their own instructions, templates, and regulations.

For example, the support service's Knowledge Base can be linked to the department's group. This way, employees can read instructions and response templates within the group's workspace without searching through other sections.

To set up the link:

1. Obtain the site ID of the Knowledge Base using the landing.site.getList method.
2. Get the groupId of the group from the group interface or using the socialnetwork.api.workgroup.list or sonet_group.get methods.
3. Execute the link using the landing.site.bindingToGroup method.
4. Check the result using the landing.site.getGroupBindings method. If the method returns false, check the bindings: only one Knowledge Base can be linked to a single group.
5. If the link is no longer needed, it can be removed using the landing.site.unbindingFromGroup method.

Relationships with Other ObjectsRelationships with Other Objects

Site. The Knowledge Base is represented as a separate site in the landing module. The site ID id is needed for the linking and unlinking methods.

Interface Menu. The menuCode parameter is used for linking to the menu. It determines where in the interface the Knowledge Base will be accessible.

Group. The groupId parameter is used for linking to a group. It specifies which group the Knowledge Base will be associated with.

Overview of MethodsOverview of Methods

Scope: landing

Who can execute the method: depends on the method

Linking to the MenuLinking to the Menu

Method	Description
landing.site.bindingToMenu	Links the Knowledge Base to the menu
landing.site.getMenuBindings	Retrieves the Knowledge Base's menu bindings
landing.site.unbindingFromMenu	Unlinks the Knowledge Base from the menu

Linking to a GroupLinking to a Group

Method	Description
landing.site.bindingToGroup	Links the Knowledge Base to a group
landing.site.getGroupBindings	Retrieves the Knowledge Base's group bindings
landing.site.unbindingFromGroup	Unlinks the Knowledge Base from a group