Deliveries in Universal CRM Objects: Overview of Methods

The methods in this section work with deliveries associated with universal CRM objects. For example, you can retrieve a list of deliveries for a deal or get details about a specific shipment by lead.

This is necessary to integrate logistics services with CRM data. Bitrix24 stores delivery information separately from the main fields of the object but links them through identifiers.

Quick navigation: all methods

Linking Deliveries to CRM ObjectsLinking Deliveries to CRM Objects

CRM Object. The connection is made through the pair of parameters entityTypeId and entityId. The first indicates the type of CRM object, while the second refers to a specific element of that type.

Delivery Service. Each delivery record contains a reference to a configured delivery service. The delivery service identifier can be obtained using the sale.delivery.getlist method. In the current section, deliveryId is returned by the crm.item.delivery.list and crm.item.delivery.get methods.

How to Work with Deliveries in CRMHow to Work with Deliveries in CRM

1. Determine the CRM object type entityTypeId and its identifier entityId.
2. Retrieve the list of deliveries associated with the object using the crm.item.delivery.list method.
3. Select the desired delivery from the list and obtain information using its id with the crm.item.delivery.get method.

Overview of MethodsOverview of Methods

Scope: crm

Who can perform the methods: depending on the method

Method	Description
crm.item.delivery.get	Returns information about the delivery by identifier
crm.item.delivery.list	Returns a list of deliveries for the CRM object