Actions with Records in the Timeline: Overview of Methods

If you are developing integrations for Bitrix24 using AI tools (Codex, Claude Code, Cursor), connect to the MCP server so that the assistant can utilize the official REST documentation.

Up to 7 records can be pinned in a CRM item timeline. Pinned records will simultaneously appear under the new activity creation form and in their original chronological position within the timeline.

Quick navigation: All Methods

User documentation: Timeline in CRM Item

Getting Started

  1. Retrieve the timeline record identifier id
  2. Specify the CRM item to which the record is linked: ownerTypeId and ownerId
  3. Pin the record using the crm.timeline.item.pin method
  4. If a record should no longer be pinned, use the crm.timeline.item.unpin method

Connection with CRM Entities

CRM item. The methods verify that the timeline record is linked to the CRM item passed in ownerTypeId and ownerId. The User must have permissions to edit this CRM item.

Comments. Use the crm.timeline.comment.add or crm.timeline.comment.list method to retrieve the id of a timeline record.

Overview of Methods

Scope: crm

Who can execute the method: a User with permission to edit the CRM item

Method

Description

crm.timeline.item.pin

Pins a record in the timeline

crm.timeline.item.unpin

Unpins a record in the timeline
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Pin a Record in the Timeline