Example of Creating a Support Channel

With the Open Channels module, you can organize technical support for any Bitrix24 application, including chatbots.

To do this, follow these steps:

• Go to the Contact Center section and connect the communication channel Bitrix24.Network:

• After that, the connection settings form for Bitrix24.Network will be available:

• Be sure to fill in the Name and Short Description fields, and set an Avatar — this will help clients find you more easily.

• Once a user enters your Open Channel Bitrix24.Network, they will automatically receive a welcome message:

• Create a new open line for technical support for your product or select an existing one:

Using the method imopenlines.network.join, you can automatically connect your open line to the user account:

$result = restCommand(
            'imopenlines.network.join',
            Array(
                'CODE' => 'a588e1a88baaf301b9d0b0b33b1eefc2b' // code for searching from the connectors page
            ),
            $_REQUEST[
                "auth"
            ]
        );
        

After setting up the Open Line, you can send a welcome message to the client using the method imopenlines.network.message.add:

Thank you for setting up, we will be happy to help. If you have any questions, feel free to write in this chat. Have a great day! :)